Fleet Monitoring Specialist

Build the Future with Us - Equipment Share is Hiring a Fleet Monitoring Specialist

At Equipment Share, we're not just filling a role - we're assembling the best team on the planet to build something that's never been built before. We're on a mission to transform an industry that's been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We're hiring a Fleet Monitoring Specialist for our Corporate HQ in Columbia, MO and we're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future of construction. The Fleet Monitoring Specialist will be responsible for providing 7x24x365 remote monitoring, management, and troubleshooting of Equipment Share's heavy equipment rental fleet.

Service delivery will also extend to Customer Owned Equipment (COE) fleets. The Fleet Monitoring Specialist will work collectively to maintain the Equipment Share fleet to meet equipment performance and availability requirements, allowing our rental branches and customers to meet their business needs.

Primary Responsibilities

* Perform job duties in accordance with Equipment Share's vision, mission, and values

* Responsible for fleet monitoring services; reporting and responding to events and alarms, supporting the incident management process, including defining the impact, properly escalating, troubleshooting, and resolving incidents

* Partner with the Services Technical Support team to troubleshoot and quickly resolve complex issues on assets within the Equipment Share fleet and customer owned fleets

* Collaborate with various teams and personnel within Equipment Share (e.g. Warranty, Procurement, Software Engineering, Service Technicians, Service Managers, etc) to resolve complex issues spanning multiple functional areas

* Monitor service maintenance intervals, create work orders, schedule service and order/ship PM service kits

* Monitor and respond to branch personnel/customer queries and requests across various communication channels such as chat, email, and phone

* Ensure the open incident/ticket backlog is at optimal levels and incident remediation activities are progressing towards resolution in a timely manner

* Follow-up with branch personnel and customers to ensure issues are resolved to their satisfaction before closing cases

* Responsible for end to end delivery of change management requests on customer owned fleets

* Contribute to a knowledge base in an effort to drive self-service initiatives and to resolve subsequent issues more quickly and efficiently

* Participate in training initiatives and contribute to enhancing team knowledge

* Adhere to contractual SLO/SLA performance and support team KPIs

* Represents the department effectively & professionally as required, both internally and externally to our end customers

Why Equipment Share?

Because we do things differently - and we think you'll feel it from day one. We're a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn't just run our business - it also makes your job easier, safer, and more connected. Whether you're behind the wheel, under the hood, leading a branch, or closing deals - tech supports you, and you drive us forward.

We're a team of problem-solvers, go-getters, and builders. And we're looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

* Competitive compensation

* Full medical, dental, and vision coverage for full-time employees

* Generous PTO + paid holidays

* 401(k) + company match

* Stocked break-room and full kitchen, chef prepared meals daily (breakfast and lunch)

* State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees

* Seasonal and year round wellness challenges

* Company sponsored events (annual family gatherings, happy hours and more)

* Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year

* Opportunities for career and professional development with conferences, events, seminars and continued education

About You

You want to be part of a team that's not just changing an industry for the sake of change - we're transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you're excited about the opportunity to grow within a fast-paced, mission-driven environment.

We're looking for people who:

* See challenges as opportunities

* Embrace change and continuous improvement

* Bring energy, effort, and optimism every day

Required Skills/Abilities

* A passion for helping others and a willingness to go the extra mile in providing nothing less than exceptional service and a positive customer experience

* Proven abilities to work in a 7x24x365 Managed Services organization

* Strong technical expertise in the heavy…