Deskside Technician

Technical Hardware Support Specialist

Under the general supervision of the Client Services Manager, this role is responsible for technical hardware support, including installs, moves, and changes. This is a hands-on technical role that requires strong interpersonal skills along with workstation support knowledge.

• 3-5 years of professional work experience in a related field
• Associates Degree in Information Systems (Required) / BS in Information Systems (Preferred)
• Experience with ticket tool and diagnostic tools
• Basic network knowledge and troubleshooting (TCP/IP, DHCP, DNS, wireless, etc.)
• Prior work experience at client or in client's industry
• Applicants must be able to work directly for Artech on W2

• ITIL Foundations V3
• Understanding of client operating systems and business software
• Enterprise Anti-Virus knowledge

• Analyze and resolve hardware/software problems onsite or remote
• Install additional software manually and via deployment console
• Respond to user requests for technical advice and support
• Install client equipment and coordinate with IT coordinators and users
• Use remote support and ticketing tools
• Document customer inquiries and classify technical queries
• Provide instruction and advice to users
• Support includes installs, equipment pick-up, and inventory management
• Troubleshoot and isolate issues related to end-user computing environments, printers, and computer devices