Avaya Switch Technician

Overview

Abacus Technology is seeking a Switch Technician to repair, replace, program, and maintain VoIP switches for Joint Base Charleston. This is a full‑time position.

• Provide operation and maintenance (O&M) support of the Avaya phone switch for the Air Force and Navy, including management, administration, and maintenance; perform software functions such as number reclamation and translations for trunk or circuit configurations; data administration, trouble assistance, and records administration. The main switch is an Avaya S8710 upgraded to Communications Manager 6.0 with software release R016x.00.1.510.1.
• Install G450 Media gateways, including all Linux programming and firmware upgrades.
• Conduct firmware upgrades to various cards within the Avaya G650 cabinets, including TN2602 Crossfire VoIP and IPSI IP controller boards.
• Maintain Avaya CMM for both the weapons station and Air Base, monitoring health of both servers and troubleshooting any issues.
• Program call VDNs and call vectors within CM6 and troubleshoot related issues.
• Perform daily maintenance of all switch activities, including moves, adds, changes, trunking, and circuit testing.
• Work with the Air Force to troubleshoot Cisco switch issues that may impair VoIP phones.
• Support all CMM voice setups, including auto attendants and sub‑attendants.
• Install basic phones, Caller‑s, digital phones (6416D+, 2420, 9408) and VoIP phones.
• Utilize a remote laptop to program VoIP phones at various buildings.
• Work with the Air Force to get VLANs trunked to the correct buildings for proper VoIP installation.
• Maintain various T1 circuits on South Annex.
• Support work orders installing Cat 5e/6 and fiber cable runs with RJ45 connectors and perform end‑to‑end testing.
• Support all fiber terminations and repair broken fiber terminations.
• Splice copper and fiber cables, including all configurations of fiber patch panels.

3+ years of experience providing inside‑plant support for telephone or telecommunication systems. Must be Security+ certified. Must be Avaya certified or have training in Avaya Communication Manager, System Manager, Aura Session Manager, and Session Border Controller Enterprise. Extensive experience with switches and related concepts. Experience in telephony and cable system architecture, integration techniques, and testing methods. Able to analyze complexities of existing technology, understand maintenance and administration, assess testing results, and read and interpret documentation.

May be required to crawl under/behind customer work environments to access networking equipment. Must be a U.S. citizen holding a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled