Case Coordinator

Case Manager

The Case Manager is responsible for an assigned caseload of Toby's Place residents, helping them transition into the program, providing encouragement and accountability, and assisting them in overcoming barriers to stability, recovery, independence, and sustainable transition.

The Case Manager develops professional helping relationships with residents and facilitates person-centered assessment, planning, service coordination, resource navigation, advocacy, progress monitoring, and transition planning. The Case Manager works collaboratively with residents, the Care Team, Spiritual Formation, Residential Support, Intake & Program Access, community resources, and other service providers to support individualized goals and coordinated care.

The Case Manager will maintain accurate and confidential case documentation, monitor resident progress, identify changing needs and barriers, and ensure appropriate follow-through on referrals and services. The residents remain active participants in defining their goals, priorities, preferences, and desired outcomes.

The Case Manager may be required to participate in on-call duties and some evening and weekend work as assigned.

For Employment with Oliver Gospel:

A believer in Jesus Christ Affirm without reservation Oliver Gospel's Statement of Faith Fully support Oliver Gospel's Mission and Vision Statements Ability and desire to work in harmony with other Oliver Gospel employees Be on time and ready to work at the assigned work location on every scheduled day of work Due to sensitivity for potential impact upon Oliver Gospel's Program Participants, the use of tobacco and/or vaping products is not permitted during scheduled work hours or at any Oliver Gospel event Valid South Carolina driver's license

For the Case Manager:

Bachelor's degree in social work, Psychology, Counseling, Human Services or another closely related field. Documented experience engaging with and managing at-risk populations, Documented experience and education relating to ministry to women and children, Documented experience in working well with various races, ethnicities, cultures, disabilities and age's Proven ability to work independently while staying aligned with the priorities of the supervisor Knowledge of PC-based software and relevant applications and office equipment

Position Responsibilities:

Person-Centered Assessment & Planning:

• Build professional helping relationships with residents that demonstrate dignity, respect, compassion, and appropriate choice.
• Complete assigned assessments and gather information necessary to understand each resident's strengths, needs, preferences, barriers, resources, risks, and priorities.
• Facilitate collaborative, person-centered planning in which residents actively participate in defining their goals, priorities, responsibilities, and desired outcomes.
• Develop and maintain Individual Case Plans with clear, measurable, and achievable goals appropriate to each resident's needs.
• Review and update Individual Case Plans according to established time frames and whenever significant changes in needs, circumstances, progress, or preferences occur.
• Provide residents with encouragement, accountability, and support as they work toward established goals.

Case Load & Resident Support:

• Maintain an assigned caseload of residents, providing case coordination meetings on a weekly and/or as-needed basis.
• Oversee all intake processes for assigned residents.
• Manage workload so that urgent needs, significant barriers, required reviews, referrals, documentation, and transitions receive timely attention.
• Monitor resident progress and identify achievements, stalled progress, emerging barriers, and changing needs.
• Communicate promptly with the Lead Case Manager when case complexity, caseload volume, safety concerns, or competing demands may affect the quality or timeliness of service.
• Participate in caseload review and reassignment processes as needed to support continuity of care.
• Support residents in overcoming barriers that may prevent progress toward stability, recovery, independence, and successful transition.

Service Coordination, Resource Navigation & Advocacy:

• Connect residents to appropriate community resources and services based on individualized needs and established case plans.
• Maintain a working knowledge of relevant community resources, support systems, referral pathways, and services available to residents.
• Coordinate services that may include housing, employment, financial resources,…