Traffic Management Center Operator Trainee

AECOM Traffic Management Center Operator Trainee

AECOM is actively seeking an experienced Traffic Management Center (TMC) Operators for immediate employment for statewide work in South Carolina for the South Carolina Department of Transportation. Assigned in Columbia, South Carolina, TMC.

Columbia State TMC Hours for this position would be Overnight and the hours would be 6pm-6am (Operational hours are subject to change to meet the needs of SCDOT (emergency, evacuation, storm response, etc.)

These positions require a consistent rotating schedule that varies by week that may include 12- 14 hour days. The minimum starting pay rate is $20.00/hour with promotional opportunities available after successful completion of six weeks of initial training and again at a minimum of a year of high performing operations meeting minimum standards. Offer is contingent on validation of SCDOT TMC training and performance requirements.

The position uses Advanced Traffic Management Systems (ATMS) software and web-based applications for monitoring freeways and managing events/incidents; dispatching incident management personnel; answering and responding to calls from State Highway Emergency Program (SHEP) Patrollers; and communicating, coordinating, and collaborating with other staff, SC Department of Transportation and Department of Public Safety personnel, and partner agencies.

The position performs tasks in support of monitoring, detecting and responding to traffic related incidents, emergencies and needs for motorist assistance along regional interstates across the state of South Carolina.

SCDOT's transportation management program includes dispatch/operator staff in support of roadside assistance for stranded motorists on SC's freeways. AECOM dispatch/operator staff support SHEP field staff (patrollers) 7 days a week, 365 days per year, serving a critical role in the delivery of safety and mobility to the motoring public.

The routine responsibilities of this position include, but are not limited to:

• Dispatch and coordinate SHEP patrollers, who provide roadside assistance for stranded motorists and response to roadway incidents and disruptions.
• Monitor field surveillance camera video and other information sources for the detection and verification of events that impact traffic flow and safety.
• Log potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity.
• Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as surveillance cameras and dynamic message signs.
• Participate in technical and customer service training and certification activity as required by the program.
• Follow Standard Operating Procedures and Standard Operating Guidelines provided by the program.
• Log information about agency communication, first responder activity, and roadway checks.

The communication responsibilities of this position include, but are not limited to:

• Perform communication tasks consistent with the program's high level of customer service expectations and training.
• Dispatch and communicate with SHEP patrollers and SCDPS, using program-directed radio and/or phone communication protocols.
• Answer phone calls and provide information or assistance to motorists, SCDOT personnel, or other agencies on traffic and road conditions, transfer calls to designated personnel as appropriate.
• Communicate via radio and/or phone with law enforcement, ambulance, fire department, and towing service staff and provide clear and accurate information regarding traffic incidents and the response required.
• Communicate via radio and/or phone with SCDOT personnel to provide clear and accurate information regarding incidents, traffic, road, maintenance and construction activity, and related weather conditions.
• Perform written documentation of activity and communication in a clear, concise, and complete manner.

Minimum Requirements:

• High School Diploma or GED.
• Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.
• Ability to operate software platforms and web-based applications.
• Must pass a state and federal criminal history/security background check.
• Must pass a pre-employment drug screen.
• Ability to successfully pass post-employment 6-week SCDOT TMC training and performance program which is a condition of continued employment.

Preferred Qualifications:

• Previous experience working in a call center, customer service, 911 Operator or dispatching environment.
• Demonstrated ability to meet a high level of customer service expectations.
• Ability to work in a calm manner and professional manner in a fast-paced, high-pressure environment.
• Previous experience working in a position…