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Member Experience Specialist - Customer Support
Job in
Columbia, Maury County, Tennessee, 38402, USA
Listed on 2026-08-13
Listing for:
Addison Group
Full Time
position Listed on 2026-08-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Addison Group is seeking a Member Experience Advocate I to support the efforts of the Member Experience Manager in Columbia, TN. You will resolve Member Service inquiries from internal and external customers and document each inquiry in the Salesforce/Broker Portal system with accurate actions.
Key responsibilities include routing calls to the appropriate specialists, maintaining inboxes, and meeting performance goals while collaborating with leadership.
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