Personal Banker

Job Location:

First Farmers and Merchants Bank, 901 Nashville Hwy., Columbia, TN 38401

Education Level: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Job Type: Full Time

VEVRAA Federal Contractor

Request Priority Referral of Protected Veterans

EOE Protected Veterans/Disabled

Robert

C. Matthews, email: bo

To assist customers and potential customers with their banking needs; to support Relationship Managers in processing loans; to look for cross-sell opportunities and make appropriate referrals.

• 40% – Assists customers with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve; explains services, sets up new accounts, certificates of deposit, IRAs; helps customers with electronic funds transfers; provides expertise on Internet banking products; responds to problems and directs customers to the appropriate person or team; refers problems that are beyond their authority to their supervisor, along with their recommendations.
  
  Perform teller duties as needed. Assists in taking consumer loan applications, entering data in loan system and help with closings.
• 25% – Has basic knowledge of the bank's consumer loan products and documents, consumer lending regulations, and bank consumer lending policies; is trained to help Relationship Managers process loans; helps to set up loan closings that are conducted in the branch.
• 15% – Identifies cross-sell opportunities and cross-sells services to customers.
• 10% – Performs a variety of miscellaneous duties including typing, filing, computer input, and answering the telephone.
• 5% – Work in the Contact Center as needed.
• 5% – Performs other duties as assigned.

One year to three years of similar or related experience.

(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job‑specific skills acquired through an apprenticeship program.

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Must exhibit leadership, supervisory, and management skills.
Must have good communication skills. 10-key calculator, typewriter, and keyboard skills.

The person in this position needs to frequently move about inside the office to interact with associates or clients and access office machinery and file cabinets. The person in the position constantly operates a computer and other office productivity machinery, such as a calculator, photocopier, and printer.

This job operates in a professional office environment and may require travel to branches and other locations. This role routinely uses standard office equipment such as calculators, computers, phones, photocopier, filing cabinets and fax machines.