Patient Service Representative

This position is a full-time, permanent non-clinical position within Tennessee Orthopaedic Alliance in Columbia, TN.

• Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible.
• Greet patients as they arrive and facilitate the registration process.
• Work closely with clinical colleagues and administrative teammates to develop a cohesive, high-performing team.
• Verify patient demographic information upon arrival.
• Update and change insurance information as appropriate.
• Collect copayments, coinsurances, deductibles, and balances.
• Verify Insurance coverage.
• Respond to patient billing or financial inquiries
• Ensure that all documentation is scanned, and information entered accurately

• Experience collecting co-payments, deductibles, coinsurance, and balances.
• Knowledge of administrative and clerical procedures.
• Professional personal presentation and excellent customer service practices
• Previous experience and knowledge of insurance.

• Next Gen Software experience.

• Competitive pay
• Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit‑sharing
• Paid Time Off (which increases with years of service)
• Paid Holidays

TOA is an equal opportunity employer. TOA conducts background checks and drug screens on applicants who accept employment offers. TOA adheres to HIPAA and OSHA safety guidelines.