Director of Clinical Operations

Description

TOA is seeking a highly effective Director of Clinical Operations to provide leadership at our Columbia and Lawrenceburg Clinics. The Director of Clinical Operations will build strong working relationships with physicians, manage a dedicated team of clinical and non‑clinical staff, and partner with our revenue cycle to achieve clinical and organizational goals.

• Patient Care:
  Ensure an optimal patient experience by making sure the clinic operates empathetically, effectively, and efficiently. Success is measured in terms of patient satisfaction, patient volume, longevity, reduced operational issues, and increased growth and productivity.
• Physician Relations:
  Develop and maintain effective working relationships with providers to help them deliver excellent care. This includes maintaining active and regular interaction with physicians and mid‑level providers to offer support across a broad range of clinical and operational issues, evaluating and managing clinic and surgical schedules to maximize throughput, and coaching provider–staff and provider–patient interactions to foster a positive culture.
• Clinic Operations:
  Promote best practices in clinic workflow and adherence to procedures and practices. Analyze operations and business unit results, identify trends and performance issues, develop recommendations for improvement, and implement changes to enhance operations and patient care. Partner with other TOA clinic leadership to foster a unified culture and enhance operational processes.
• Employee Performance Management:
  Motivate, direct, and manage the performance of clinical and non‑clinical staff to achieve organizational and site‑based goals. This includes goal setting, performance evaluation, coaching and counseling for continuous improvement, talent acquisition activities, and other efforts to build a highly performing, highly engaged workforce.

Provide strong on‑site leadership and serve as a source of guidance and direction for clinical and non‑clinical staff, and as a valued and trusted colleague and advisor for physicians and providers. Promote a positive, inclusive, and respectful work culture. Work with TOA stakeholders to enhance business development and growth. May provide project management or serve ad‑hoc on short‑term initiatives.

• Bachelor’s degree, preferably in business or healthcare administration, or commensurate experience is required.
• Minimum of 5+ years of demonstrated success managing multiple healthcare clinic sites, with a high degree of organization and focus. Experience with multiple mid‑level providers and ancillary services such as DME, X‑ray, and MRI; orthopaedic clinic experience is strongly preferred.
• Working knowledge of hospital/surgical center/clinic/revenue cycle interactions and operations.
• Experience leading across numerous organizational levels, especially working directly with physicians in a respectful and professional manner.
• Ability to educate, influence, and motivate staff at all levels to ensure the highest levels of care and achievement of goals.
• Passionate about helping people—including TOA patients, families, and colleagues—and dedicated to continuous improvement.
• Demonstrated success diagnosing problems, identifying solutions, developing strategies, and implementing change.
• Willingness to assist clinic staff as needed (e.g., patient access, rooming, facilities issues).
• Excellent knowledge of EMR systems (fluency in Next Gen is a plus) and revenue cycle operations. Functional knowledge of Microsoft Word, Excel, and PowerPoint is necessary.
• Reliable transportation to travel to/from and between sites as needed.

TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers.