Inside Sales Coordinator

Company Description

Brown Lumber and Building Supply provides quality materials, knowledgeable assistance, and competitive prices to the home building industry in the greater Shelby and Jefferson County areas. The company focuses on supporting residential construction professionals with dependable products and service. Brown Lumber is committed to delivering more than promised and acting as a true partner to customers in their pursuit of excellence.

Team members are encouraged to contribute to a customer-first culture built on reliability, integrity, and collaboration. This environment offers opportunities to learn about building materials, construction practices, and customer relationship management.

The Inside Sales Coordinator is a full-time, on-site role based in Columbiana, AL. This role involves managing customer inquiries, preparing quotes, and processing orders for building materials and related products. The Inside Sales Coordinator collaborates with outside sales staff and yard personnel to ensure accurate pricing, product availability, and timely order fulfillment. Daily responsibilities include answering phone calls and emails, providing product information, entering and tracking orders in the system, and following up to ensure customer satisfaction.

The role also includes maintaining organized records, assisting with inventory or stock checks as needed, and supporting a professional, service-oriented atmosphere at the sales counter.

• Strong Inside Sales skills, with the ability to manage quotes, follow up on opportunities, and support sales targets.
• Customer Service and Customer Satisfaction skills, focused on building relationships, resolving issues, and ensuring a positive experience.
• Effective Communication skills, including clear verbal and written interaction with customers, colleagues, and vendors.
• Order Processing skills, including accurate data entry, attention to detail, and ability to manage multiple orders and deadlines.
• Basic knowledge of building materials or a willingness to learn product lines and applications.
• Proficiency with point-of-sale or ERP systems and standard office software (e.g., email, spreadsheets).
• Ability to work on-site in Columbiana, AL, in a fast-paced environment, while staying organized and reliable.
• Previous experience in construction supply, retail sales, or a related field is preferred but not required.