Student Accounts Representative​/Accounts Receivable Specialist

Student Accounts Representative / Accounts Receivable Specialist

Job : 299084

Location: Columbus State University

Full/Part Time: Full Time

Regular/Temporary: Regular

Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem‑solving. They challenge students to discover their passions – and to turn those passions into thriving careers that improve our world. Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create.

Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.

Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia and offers a variety of benefits to full‑time benefits‑eligible employees and some of our half‑time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays (if applicable).

Also, our full‑time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Bursar's Office / Business and Finance

The Student Accounts Representative / Accounts Receivable Specialist supports the daily operations of the Office of Student Accounts by providing high‑quality customer service and administering student and institutional accounts receivable processes. This position is responsible for assisting with cashiering operations, payment processing, student billing, collections, installment payment plans, third‑party sponsorship billing, and departmental receivables while ensuring compliance with institutional policies, University System of Georgia (USG) regulations, and established accounting standards.

• Customer Service & Student Support – Provide professional, student‑centered customer service through in‑person assistance, phone, email, and other communication methods regarding student account inquiries, payments, billing, refunds, payment plans, and institutional policies. Assist students, parents, faculty, staff, sponsors, and external partners with questions related to tuition and fees, account balances, payment deadlines, installment plans, and account resolution. Maintain confidentiality and ensure compliance with FERPA and institutional data‑security standards.
• Cashiering & Payment Processing – Receive, verify, post, and reconcile student payments, departmental deposits, and other university receivables. Prepare and balance daily cash drawers, departmental deposits, and bank deposits in accordance with university cash‑handling procedures and internal controls. Assist with monitoring electronic payment activity and payment‑gateway transactions as needed.
• Student Accounts & Billing Operations – Assist with ensuring tuition, fees, and related charges are accurately assessed and reflected on student accounts within Banner and associated systems. Support the timely and accurate billing of student accounts, third‑party sponsors, departmental receivables, and institutional invoices. Review accounts for discrepancies and assist with account research, corrections, adjustments, and reconciliations. Maintain accurate documentation and records related to student account activity and receivables processing.
• Accounts Receivable & Collections Support – Assist with institutional accounts receivable functions, including monitoring outstanding balances, preparing billing communications, and supporting collections efforts in accordance with university and USG guidelines. Support the management and processing of third‑party contracts, sponsor ships, and external billing arrangements. Assist with maintaining accurate receivable records and ensuring timely follow‑up on outstanding balances.
• Financial Aid, Payment Plans & Refund Processing – Enter and maintain approved installment payment…