Office Manager

Location: Hiawassee, GA
Company: Chatuge Home Concierge
Pay: Starting at $20.00 per hour, based on experience. Room for growth. This is a 1099 Independent Contractor Position.

We are seeking a highly organized, dependable, and customer-focused Office Manager to support the daily operations of our growing vacation rental management company. This role serves as a key point of contact for guests, homeowners, vendors, and team members while helping ensure our properties remain guest-ready and our operations run smoothly.

This is a hands‑on position that requires flexibility and a willingness to assist with various operational tasks beyond traditional office duties.

• Manage daily office operations and administrative tasks.
• Answer phones, emails, and text messages professionally and promptly.
• Assist with coordinating housekeeping, maintenance, and vendor services.

• Respond to guest inquiries before, during, and after their stay.
• Assist guests with reservations, property information, and local recommendations.
• Resolve guest concerns quickly and professionally to ensure exceptional guest experiences.
• Monitor communication platforms and ensure timely responses.

• Deliver supplies, guest items, and other necessities to properties as needed.
• Coordinate and track property needs with housekeeping and maintenance.
• Assist with property inspections and operational support when required.

• Fold and organize linens and laundry as needed.
• Help maintain inventory levels of linens, toiletries, and guest supplies.
• Assist with preparing homes for guest arrivals during busy periods.

• Provide support to management and field staff as needed.
• Help ensure company standards are consistently maintained across all properties.
• Assist with special projects and operational initiatives.

• Must be willing to fold laundry and assist with linen management as needed.
• Must be willing to deliver supplies, guest items, and operational necessities to vacation rental properties.
• Must be available to respond to guest inquiries in a professional and timely manner.
• Ability to lift up to 30 pounds and perform physical tasks.
• Familiarity with property management systems and scheduling software is preferred.
• Must be dependable, flexible, and maintain a positive attitude.
• Valid driver's license and reliable transportation is required.
• Must be available to work every other weekend as needed.