Customer Service Representative

Hourly Customer Service Representative (10346)

Founded in the 1920s and headquartered in Decatur, GA, DeKalb Public Health (DKPH) works to protect, promote and improve the health and well‑being of all DeKalb County residents. Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team.

Richardson Health Center (Rotation Between Health Centers)

Administration

$18.00 Hourly / Pay Grade TPW / Job Code T6001

Under direct supervision, performs a variety of general secretarial, clerical, and administrative support functions or a few specialized or essential clerical functions in support of a unit or office and related personnel. Establishes and/or maintains electronic and record‑keeping systems, conducts clerical research using a variety of resources to prepare, assemble, or generate reports, documentation, and presentations, and may enter data and/or process documents and records.

The work includes operating standard office equipment and is performed under the close supervision of a clerical or administrative supervisor.

• High school diploma or GED AND completion of 90 quarter hours (60 semester hours) at an accredited college or university
• One year of experience in a customer service setting communicating information
• One year of experience required at the lower‑level Customer Svc Rep 1 (GST
  120) or position equivalent

• Billing and fee collections experience in a clinical setting
• Two years or more of front office registration
• Proficiency with Microsoft Office Suite
• Flexibility to commute between health centers and work a rotating schedule as needed
• Pass driving record check

Employment with DeKalb Public Health is not complete until applicants meet all pre‑employment requirements. Requirements may include pre‑employment drug screening, criminal background check/fingerprinting, previous employment reference check, specific immunizations, motor vehicle check, and education/licensure verification.

DEKALB PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.