Student Services Coordinator

Student Services Coordinator – Job
Columbus State University – Full Time – Regular

Job Summary
The Student Services Coordinator reports to the Student Success Manager of Continuing & Professional Education (CPE) and is responsible for coordinating and delivering student services across CPE. The role involves providing operational and administrative support for the facility; overseeing front desk services; maintaining accurate student and program records; supporting the delivery of all courses; identifying revenue‑generating service opportunities; promoting services; supporting recruitment;

and improving student service processes and procedures. Flexible hours including evenings and weekends may be required.

• Serve as primary administrative support for all front‑line services (e.g., greeting visitors, answering phones, managing mail, scheduling appointments, maintaining the reception area, providing a welcoming and efficient office environment).
• Provide exemplary customer service to students, staff, instructors, and external partners across all CPE divisions.
• Support supervisor in identifying, implementing, and improving student services processes and procedures.
• Assist with student advising; support online and in‑person courses; provide accurate guidance on military enrollment and funding processes; assist with testing procedures, including scheduling and proctoring when applicable.
• Facilitate collaboration with CSU staff, faculty, and external partners regarding CPE student services and opportunities.
• Provide administrative support for CPE programmatic initiatives, events and special projects, such as data collection, reporting and documentation in compliance with CSU policies and procedures.

• Support the selection, training, and mentorship of student assistants.
• Create and maintain the facility schedule, with oversight from supervisor, ensuring staffing aligns with the pre‑determined budget.
• Maintain responsibility for the opening and closing of the facility and on‑site management for events/classes.
• Perform routine facility inspections to identify preventative maintenance needs.
• Submit and track facilities maintenance requests in CSU systems, following up as needed to ensure timely completion.
• Serve as primary contact and on‑site support for in‑house event services.
• Assist with the organization and scheduling of event services, conferences, and classes.

• Enter, amend, and extract pertinent information from online registration software to support programmatic, marketing, and operational efforts.
• Regularly review and update databases, SOPs, and website content to ensure accuracy and relevance.
• Receive, track, and process all student requests in a timely manner.
• Maintain accurate student attendance, transcript, evaluation, and certificate records for all CPE programs; ensure timely data input.
• Ensure accurate payment processing and compliance with all applicable policies and procedures.
• Compile and distribute up‑to‑date emergency preparedness plans to ensure facility/staff readiness and policy compliance.

Required Qualifications
A bachelor's degree and 3–5 years in an education setting, preferably higher education, or a comparable combination of education and experience. The candidate should be proficient in MS Office products; able to use systems and equipment in a higher education setting; work independently; maintain confidentiality; complete tasks accurately and efficiently; possess strong organizational skills; provide excellent customer service; and communicate well with students, faculty, administrators, and the general public.

Knowledge, Skills, & Abilities
Strong customer service skills; excellent communication and interpersonal skills; proficiency with MS Office and web navigation; ability to learn new software; excellent organizational skills with strong attention to detail; discretion with confidential information; independent judgment and initiative; problem‑solving skills; accountability; openness to constructive feedback; mentorship of student assistants; operation of technical and audio‑visual equipment.

Contact Information
If you have any questions, please contact Vernita Harris, Hiring Manager, via email at .

Equal Employment Opportunity
Columbus State University is proud to be an equal employment, equal access, and equal educational opportunity institution. We recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity, or veteran status, in accordance with applicable state and federal laws.

Benefits
Full‑time employees may be eligible for health, dental, life insurance, Teachers Retirement System (or Optional Retirement Plan), vacation, sick leave, paid holidays, and Tuition Assistance Program after 6 months of employment.