Student Services Coordinator

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Job : 300298
Location: Columbus State University
Type: Full Time, Regular

Department: Continuing & Professional Education (CPE)

The Student Services Coordinator reports to the Student Success Manager of CPE and is responsible for coordinating and delivering student services across CPE. This highly customer‑facing role involves providing operational and administrative support for the facility; overseeing front desk services; maintaining accurate student and program records; supporting the delivery of all courses; supporting needs assessments to identify revenue‑generating service opportunities; tracking and promoting awareness of services;

supporting recruitment; and improving student service processes and procedures. The position requires flexible hours, including some evenings and weekends as needed, and may include other duties as assigned.

• Serve as primary administrative support for all front‑line services (i.e., greeting visitors, answering phones, managing mail, scheduling appointments, maintaining the reception area, providing a welcoming and efficient office environment).
• Provide exemplary customer service to students, staff, instructors, and external partners across all CPE divisions.
• Support supervisor in identifying, implementing, and improving student services processes and procedures.
• Assist with student advising; support online and in‑person courses; provide accurate guidance on military enrollment and funding processes; assist with testing procedures, including scheduling and proctoring when applicable.
• Facilitate collaboration with CSU staff, faculty, and external partners regarding CPE student services and opportunities.
• Provide administrative support for CPE programmatic initiatives, events, and special projects, such as data collection, reporting and documentation in compliance with CSU policies and procedures.

• Support the selection, training, and mentorship of student assistants.
• Create and maintain the facility schedule, with oversight from supervisor, ensuring staffing aligns with the pre‑determined budget.
• Maintain responsibility for the opening and closing of the facility and on‑site management for events and classes.
• Perform routine facility inspections to identify preventative maintenance needs.
• Submit and track facilities maintenance requests in CSU systems, following up as needed to ensure timely completion.
• Serve as primary contact and on‑site support for in‑house event services.
• Assist with the organization and scheduling of event services, conferences, and classes.

• Enter, amend, and extract pertinent information from online registration software to support programmatic, marketing, and operational efforts.
• Regularly review and update databases, SOPs, and website content to ensure accuracy and relevance.
• Receive, track, and process all student requests in a timely manner.
• Maintain accurate student attendance, transcript, evaluation, and certificate records for all CPE programs; ensure timely data input.
• Ensure accurate payment processing and compliance with all applicable policies and procedures.
• Compile and distribute up-to‑date emergency preparedness plans to ensure facility/staff readiness and policy compliance.

• Bachelor’s degree and three to five years in an education setting, preferably higher education; or an equivalent combination of education and experience.
• Proficient in MS Office products and the use of systems and equipment in a higher education context.
• Ability to work independently, maintain confidentiality, and complete tasks with accuracy and efficiency.
• Strong organizational and customer service skills, with excellent communication abilities with students, faculty, administrators, and the general public.
• Ability to use discretion with confidential information and exercise independent judgment and…