Senior Pharmacy Account Executive - Southeast Region

Lockton is currently seeking a Senior Account Executive, in the Pharmacy practice, to proactively drive discussions around plan performance; monitor trends and make recommendations to improve effectiveness of employee programs/designs under leadership guidance. This position will develop and maintain favorable internal and external relationships, with the end goal of providing the highest level of support by meeting or exceeding industry standards.

The ideal candidate will demonstrate a high level of professionalism; possess the ability to work well in a fast-paced environment and the flexibility to easily adapt to changing priorities.

Description:

• Maintains and enhances Lockton’s relationships with existing Clients by executing proactive, creative, and on-going contact initiatives
• Works at a strategic level with large and complex Clients
• Generates revenue from cross-selling
• Proactively understands the requirements and needs of a Client account
• Provide strategic planning and consulting advice to clients including the production of Requests for Proposal, coordination of vendor responses, analysis and comparison of RFP responses, and preparation of a client report with recommendations
• Consults with Clients to review investment options, bender services, fees, strategies and goals
• Consults regularly with Clients to review large claims, abnormal utilization results, and monthly claims experience
• Reviews and issues profitability assists on all “fee-at-risk” proposals
• Assists in the establishment and attainment of revenue goals for existing and new business
• Provides input in the development and implementation of policies and procedures, as well and operating and strategic plans within area of specialty
• Develops and maintains dependable working relationships with carriers, broker servicing networks, and other providers
• Oversees issue-resolution between Client and the Vendor
• Coordinates market selection for new and renewal business on designated accounts
• Initiates and duplicates new business report activities
• Generates new business opportunities through cross-selling
• Negotiates program terms and costs
• May help coordinate the day-to-day administrative activities among those servicing the Client’s account including the coordination of all support services such as claims and loss control
• Provides information, concepts, techniques, and programs to department Associates to improve and enhance working knowledge
• Mentors and trains junior-level staff
• Researches and understands industry trends, product development government regulations
• Performs other responsibilities and duties as needed

• Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent
• Typically, more than 7 years of Client services experience is required; ; specifically experience in PBMs or pharmacy consulting
• Strong working knowledge of the pharmacy benefits industry, the drug supply chain, and the PBM RFP process
• Strong customer service skills with the ability to develop strong client relationships with multiple clients
• Excellent analytics skills; must have the ability to manipulate large spreadsheets, census data, disruption, geo-access, benchmarking data, etc.
• Ability to meet with clients in conjunction with SVP or VP to review action items, able to communicate with the client on problems and vendor issues, understand and can interpret root cause analysis and can communicate and discuss next step solutions.
• Excellent organizational and communication skills
• Proven critical thinking and problem-solving skills
• Must be available for travel
• Legal right to work in the United States