Health & Client Manager

Position Overview

Employee Health & Benefits Client Manager at Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals. The role requires traveling within driving distance of the Columbus, GA office, with a commitment to commute to the office five days per week.

• Build and maintain strong client relationships as primary point of contact for all health and benefits inquiries.
• Oversee implementation and administration of employee health and benefits programs, including health insurance, dental, vision, and wellness initiatives.
• Collaborate with clients to assess needs and develop tailored benefits solutions aligned with organizational goals and budget.
• Ensure compliance with federal and state regulations, including ERISA, HIPAA, and ACA.
• Prepare and present reports on benefits utilization, claims trends, and program effectiveness to clients.
• Coordinate vendor management: negotiate contracts, resolve issues, and ensure service delivery meets expectations.
• Lead open enrollment processes, including communication strategies, employee education, and enrollment logistics.
• Provide training and support to clients and employees on benefits programs and best practices.
• Address and resolve client issues related to claims, plan administration, and service delivery.
• Collaborate with internal teams (sales, underwriting, compliance) to ensure seamless service delivery.
• Assist with account servicing, including renewals and maintenance of customer files.
• Create communication materials such as Benefit Enrollment Guides and coordinate enrollment meetings.
• Review Summary Plan Documents (SPDs) and agreements/contracts for accuracy.
• Verify enrollment application accuracy, transmit to carriers, and assist with policy changes, claim forms, and cancellations.

• Bachelor’s degree in Business Administration, Human Resources, or related field preferred.
• 3‑5 years of experience in employee benefits, insurance, or account management, ideally in a brokerage or agency environment.
• Strong knowledge of health and benefits regulations and industry trends.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong analytical and problem‑solving abilities.
• Ability to manage multiple projects and priorities simultaneously.
• Commitment to providing exceptional client service.
• Life & Health resident agents license required.

• Medical, dental and vision insurance.
• 401(k) with company match program.
• Company‑paid life and disability insurance.
• Generous paid time off programs.
• Employee assistance program (EAP).
• Volunteer paid time off (VTO).
• Career mobility opportunities.
• Employee networking groups.
• Tuition reimbursement and professional development opportunities.
• Charitable contribution match programs.
• Stock purchase opportunities.

You embrace a culture that celebrates and promotes diverse backgrounds, heritages, and perspectives. You are ethical, talented, and ambitious, and you are interested in joining a client‑focused team.

Marsh McLennan and its affiliates are a diverse, inclusive workplace. EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.