Manager, Operations Enablement

The Manager, Operations Enablement supports the successful execution of operational priorities by driving project coordination, stakeholder engagement, communications, training resources, and process support. This role partners across Operations and cross-functional teams to ensure leaders and teams have the information, tools, and resources needed to effectively implement business initiatives.

The ideal candidate is highly organized, proactive, and collaborative, with the ability to manage multiple priorities while maintaining strong attention to detail. This individual serves as a key partner in coordinating initiatives, supporting communication efforts, developing enablement resources, and helping teams navigate change.

• Coordinate the execution of operational initiatives and programs across multiple stakeholder groups.
• Manage project timelines, milestones, deliverables, and follow-up actions to support successful implementation.
• Facilitate stakeholder communication by developing presentations, updates, meeting materials, and project documentation.
• Prepare agendas, capture key decisions, track action items, and support ongoing meeting cadence management.
• Create and maintain process documentation, guides, playbooks, templates, and operational resources.
• Support development and delivery of training materials and enablement programs that improve adoption and execution.
• Partner with leaders and subject matter experts to gather requirements, align stakeholders, and support initiative rollout.
• Monitor project progress and identify potential risks, dependencies, or barriers to execution.
• Assist with change management activities, including communication planning and adoption support.
• Organize and maintain centralized resources, documentation, and communication channels to ensure information is accessible and current.
• Support continuous improvement efforts by identifying opportunities to streamline processes and enhance team effectiveness.
• Build strong relationships across teams to promote collaboration, alignment, and execution consistency.

• Bachelor's degree or equivalent combination of education and experience.
• 3-5 years of experience in operations, enablement, project coordination, business support, training, communications, or a related field.
• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
• Experience creating presentations, communications, training materials, and process documentation.
• Advanced proficiency with Microsoft PowerPoint, Excel, Word, and collaboration tools.
• Excellent written and verbal communication skills.
• Strong facilitation and stakeholder management capabilities.
• Ability to work independently while collaborating effectively across teams and functions.
• Strong attention to detail and commitment to high-quality deliverables.

The salary range for this role is $90,000.00 to $. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.