Operations Business Support Specialist

Job Title: Operations Business Support Specialist

Location: Orlando, Florida;
Atlanta, Georgia; or Houston, Texas

Pay Range: $20.00 - $25.00 per hour + Annual Bonus

Employment Type: Full‑Time Position

The Operations Business Support role is responsible for supporting JDL's warehouse operations to ensure efficient day‑to‑day business processes and deliver an excellent customer experience.

• Support daily operational activities, including data entry, information verification, and document management.
• Assist with the coordination and management of third‑party workforce resources.
• Collect, organize, and analyze operational data, and prepare reports to support business decisions.
• Coordinate cross‑functional communication and collaboration to resolve operational issues and ensure projects are completed on schedule.
• Participate in process improvement initiatives and recommend solutions to enhance operational efficiency.
• Collect and respond to customer feedback, resolve issues in a timely manner, and help improve customer satisfaction.
• Complete additional tasks and projects assigned by management.

• Associate’s degree or above; all majors are welcome.
• Degrees in Business Administration, Operations Management, Computer Science, or related fields are preferred.
• At least one year of experience in operations support or a related role is preferred.
• Proficient in Microsoft Office, especially Excel and PowerPoint, with strong data analysis skills.
• Strong communication, coordination, problem‑solving, and learning abilities.
• Detail‑oriented, responsible, and able to work effectively in a team environment.
• Able to thrive in a fast‑paced environment and manage multiple priorities under pressure.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.