Operations Business Analyst

Job Description Key Responsibilities

• Lead business requirements gathering sessions with cross-functional stakeholders
• Document business, functional, and process requirements
• Create and maintain process maps, workflows, and current/future-state documentation
• Facilitate stakeholder meetings, workshops, and decision-making sessions
• Coordinate and support User Acceptance Testing (UAT), including test planning, execution, defect tracking, and reporting
• Ensure project documentation is accurate, organized, and maintained throughout the project lifecycle
• Identify risks, blockers, and dependencies and proactively drive resolution
• Partner with project managers, operational teams, and business leaders to ensure successful project execution
• Support enterprise integration and transformation initiatives across operations-focused portfolios

Our client is seeking a highly engaged Business Analyst to support critical Operations integration initiatives, including Client Care/Contact Center Integration and Deposit Operations Integration efforts. This individual will serve as a key liaison between business stakeholders and project teams, helping drive requirements gathering, process improvements, testing efforts, and project execution throughout a large-scale integration environment.

This is an excellent opportunity for a BA who thrives in ambiguity, takes ownership of deliverables, and can confidently facilitate discussions with stakeholders across multiple work streams.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 5+ years of Business Analyst experience in complex enterprise environments
• Strong experience gathering and documenting business requirements
• Process mapping and workflow documentation expertise
• Experience leading or coordinating UAT and test management activities
• Exceptional stakeholder management and meeting facilitation skills
• Strong written and verbal communication skills
• Ability to quickly learn new systems, business processes, and organizational structures
• Self-starter mentality with a strong sense of urgency and accountability

• Contact Center experience, including exposure to:
  • Five9
  • Genesys
  • Salesforce
  • CCaaS platforms
• Deposit Operations experience
• Merger, acquisition, or enterprise integration project experience
• Jira experience
• Financial Services or Banking industry background