Business Director - SIU Fraud and Abuse; AI

Anticipated End Date:

Position Title: Business Change Director - SIU Fraud and Abuse (AI)

Location: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Alternate locations may be considered if candidates reside within a commuting distance from an office, with ideal candidates being willing to work Eastern Time Zone business hours.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Business Change Director - SIU Fraud and Abuse is responsible for supporting the AI Portfolio by driving short-term and long-term AI strategy, implementation, adoption, and value realization. This role partners with business, product, digital, and technology leaders to identify, prioritize, and execute initiatives that advance business unit and enterprise AI objectives.

Primary duties may include, but are not limited to:

• Collaborate with business stakeholders and product/digital teams to gather, analyze, and document business and technical requirements for AI and technology initiatives, ensuring alignment with strategic goals and measurable outcomes.
• Maintain open communication between business and technology teams, ensuring AI priorities, dependencies, timelines, risks, and adoption challenges are effectively communicated to stakeholders.
• Facilitate solution development by translating business needs into technical requirements and identifying opportunities to improve business processes through AI-enabled capabilities and automation.
• Identify potential risks, project changes, and scope impacts, and lead efforts to establish best practices, governance, and cross-functional process integration.
• Conduct cost-benefit and value realization analyses for AI initiatives, design scalable processes, and operating models, and build organizational support for business transformation.
• Provide project, process, and change management coaching and consulting support for AI and digital transformation initiatives, including prioritization and roadmap planning activities.
• Define, monitor, and report on key performance indicators (KPIs), adoption metrics, and business outcomes to evaluate AI initiative effectiveness and drive continuous improvement.
• Partner with leadership to ensure AI initiatives align with enterprise strategy, governance standards, regulatory requirements, and responsible AI practices.

Requires a BA/BS in a related field and a minimum of 10 years of experience managing mid-to-large-scale business transformation, change management, or project initiatives; or any combination of education and experience that would provide an equivalent background.

• Master's degree preferred.
• Experience with AI, digital transformation, business process optimization, financial planning models, data analytics, project management, and change management methodologies strongly preferred.
• Experience applying Six Sigma methodologies, particularly process improvement, problem-solving, and statistical analysis (DMAIC);
  Six Sigma Black Belt highly preferred.
• Exceptional strategic thinking, decision-making, problem-solving, and adaptability skills highly preferred.
• Experience interacting confidently with senior leadership and executive stakeholders, serving as a trusted advisor, and influencing strategic decision-making preferred.
• Excellent written, verbal, presentation, and interpersonal communication skills, with a demonstrated ability to align and negotiate priorities across multiple stakeholder groups strongly preferred.
• Proficiency with Microsoft Excel, Teams, Outlook, PowerPoint, and Word strongly preferred.
• Familiarity with AI governance, responsible AI principles, AI adoption…