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Lead Customer Operations Analytics & Forecasting
Job in
Columbus, Muscogee County, Georgia, 31900, USA
Listed on 2026-08-29
Listing for:
DTLA Benefits
Full Time
position Listed on 2026-08-29
Job specializations:
-
Business
AI Business & Operations, Business Intelligence
Job Description & How to Apply Below
Aflac Columbus is seeking a Lead Customer Operations Analyst to drive KPI governance, dashboards, and workforce planning for the Individual Benefits Operations division. You will collaborate with senior leaders to translate strategy into measurable targets and oversee analyses of staffing, productivity, and service performance.
The role emphasizes data governance, advanced analytics, and executive-level storytelling to influence decisions. Onsite work at the PSA in Columbus, GA is required.
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