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Senior Customer Analytics & Operations Lead

Job in Columbus, Muscogee County, Georgia, 31900, USA
Listing for: DTLA Benefits
Full Time position
Listed on 2026-09-04
Job specializations:
  • Business
    Business Intelligence, Business Analyst
Salary/Wage Range or Industry Benchmark: 70000 - 90000 USD Yearly USD 70000.00 90000.00 YEAR
Job Description & How to Apply Below

Aflac Columbus is seeking a Sr. Customer Operations Analyst to design and maintain reports, dashboards, and KPI scorecards that monitor customer operations performance in our Columbus PSA.

You will use SQL and BI tools to extract data from multiple sources, analyze staffing and volume trends, and deliver data-driven recommendations to operations leadership. This onsite role emphasizes accuracy, stakeholder management, and the ability to balance multiple priorities in a fast-paced environment.

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Position Requirements
10+ Years work experience
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