Universal Banker- Columbus, GA

MUST BE ABLE TO PASS CREDIT AND CRIMINAL HISTORY BACKGROUND SCREENING

Department:
Retail Deposits - Columbus, GA

Department Head:
Chief Operating Officer

Reports To:

Branch Manager

Summary:

Responsible for opening new accounts, maintaining existing accounts, processing transactions on accounts, cross‑selling bank products and services, and providing quality customer service to further customer relations.

• Meet and greet customers displaying a friendly and welcoming demeanor.
• Open and process new accounts, including DDA, savings and certificates of deposit.
• Demonstrate knowledge and confidence when discussing the bank's products with new and existing customers and embrace the bank's consultative approach to ensure customers are aware of additional services that may benefit them.
• Be trained in and fully understand the different bank systems including but not limited to NuPoint, Center Doc, Digital Banking, etc.
• Research and answer customer inquiries, quote products and rates.
• Assist in answering telephone calls.
• Research and verify account information and resolve problems for customers as necessary.
• Process teller transactions and be proficient with teller recycler, currency counter, teller capture, and cash advance equipment.
• Learn and navigate various bank software systems and resolve technical issues related to mobile and online banking.
• Comply with all bank policies, procedures, governing laws, rules and regulations including BSA, CIP, OFAC, and Fair Lending.
• Complete all assigned training in a timely manner.
• Perform other duties as assigned.

Must efficiently operate a computer, fax machine, scanner, copier, printer, phone system, and other office equipment.

This position has no supervisory responsibilities.

This position operates in the Hamilton Branch Monday through Saturday.

The position requires the ability to sit at a desk for extended periods, reach, bend, walk or maneuver around the bank and occasionally lift up to 15 pounds.

This is a full‑time position. Typical days and hours:
Monday‑Friday from 8:30 am to 5:00 pm.

Occasional travel may be required for training opportunities, staff meetings, and assistance at other branch locations.

• Strong commitment to a team culture and positive attitude.
• One year of related experience, preferably in a customer service role.
• Proven problem‑solving skills and ability to work well under supervision.
• Excellent verbal, written and interpersonal communication skills.
• Proficient with Microsoft Office programs such as Outlook, Word, and Excel.
• Ability to work with all levels of management under pressure and strict deadlines.
• Strong attention to detail.
• Excellent analytical and communication skills.
• Strong organizational and administrative skills.
• Ability to multi‑task and work under deadlines.
• Ability to work a flexible schedule that includes weekends.
• Reliable attendance and positive attitude.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Additionally, duties, responsibilities, activities, and work hours are subject to change.