Client Support Specialist

Client Support Specialist

Location: Columbus, GA (Hybrid)

Compensation: Competitive base + benefits

We are looking for a Client Support Specialist to support the team by effectively and efficiently managing all customer communication related to accounts receivable, accounts payable, recruitment and membership management activities. This position takes initiative in training and advising customer software users to enhance service, financial operations, and Greek organizational performance. The specialist collectively manages the company’s main customer service inbox, prioritizes and completes time‑sensitive tasks, and reduces response times for overall customer satisfaction.

• Initiate communication and follow up on customer tasks with the Accounting team relating to customer refunds, member account adjustments, financial products such as purchasing cards, swipe devices, or local check printers, new or closing customer accounts, funds transfer requests or bank info updates, or financial report updates/troubleshooting.
• Communicate with the Customer Success team regarding any Greek customer accounts that need high‑priority attention.
• Document in detail all correspondence relating to chapter management.

• Receive and manage customer communication on inquiries related to merchandise ordered and sold on the customer billing platform, collection fee changes/updates, new member management, billing cycle setup/updates, officer/user transition and access management.
• Review chapter billing practices and budgetary needs to make recommendations to enhance financial operations and comply with FDCPA guidelines.
• Review and recommend chapter roster updates including member status discrepancies and adding new members.
• Proactively review assigned customers and recommend how Billing and Collections, Payables and other Omega Fi products and services may enhance operations.
• Maintain thorough knowledge of each assigned national organization’s details and reporting requirements.

• Develop and maintain relationships with Chapter Administrators.
• Assist clients with questions, problem solving and system or reporting issues.
• Field incoming member, parent, and administrator calls in accordance with Omega Fi’s customer service philosophy.
• Respond in a timely manner to all voicemails and client communications.
• Cultivate, maintain and enhance the company’s relationship with assigned clients.
• Interpret and forward employee and client requests, concerns and ideas regarding system enhancements to the appropriate people internally for research and discussion.
• Work flexible hours, including evenings and weekends.

• Facilitate system training and implementation programs for undergraduate and alumni officers.
• Educate new officers about support role, responsibilities, overview of services their chapter utilizes, and other available services.
• Assist with sit‑ins during new employee training.

• High school diploma.
• Customer service experience.
• Excellent organizational skills and ability to multi‑task.
• Ability to analyze and interpret data.
• Analytical and problem‑solving skills.
• Self‑starter able to work with people in a team capacity and independently.
• High degree of attention to detail.
• Proficiency with Windows, Microsoft Office and Adobe Acrobat.
• Excellent written and oral communication skills.

• Play a key role in supporting the financial health and operational success of Greek organizations.
• Serve as a trusted resource and relationship partner to chapter leaders, advisors, and national headquarters.
• Gain hands‑on experience in accounts receivable, accounts payable, billing, collections, and financial reporting.
• Take ownership of time‑sensitive communication and drive measurable improvements in customer satisfaction.

• Medical, dental, and vision insurance options.
• 100% employer paid short‑ and long‑term disability.
• 100% employer paid basic life and AD&D insurance.
• 401(k) retirement plan with a 100% company match up to 4%.
• Flexible paid personal/vacation time based on trust and accountability.
• 10 sick days annually.
• 10 company paid holidays.
• 12 weeks paid parental leave.

Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.