Customer Experience Representative - Columbus Airport

Overview

Enterprise Mobility operates the Enterprise Rent‑Car, National Car Rental, and Alamo car rental brands.

The National/Alamo brand has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offers company‑approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to ensure an efficient and timely rental and return experience.

Pay starts at $17.00 per hour.

Location:

Columbus Airport (CMH) – 5733 Veterans Pkwy, Columbus, GA 31904.

Benefits include:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401(k) with matching profit sharing
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Training and development

Schedules available:

• Sunday: 8 am – 1:30 pm
• Monday: 8 am – 6 pm
• Tuesday: 8 am – 6 pm
• Wednesday:
  Off
• Thursday: 8 am – 6 pm
• Friday: 8 am – 6 pm
• Saturday: 8 am – 1:30 pm
• Sunday:
  Off
• Monday: 12 pm – 9:30 pm
• Tuesday:
  Off
• Wednesday: 12 pm – 9:30 pm
• Thursday: 12 pm – 9:30 pm
• Friday: 12 pm – 9:30 pm
• Saturday:
  Off

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services.
• Use company‑approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment.
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information.
• Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors.
• Place outgoing calls for callback management and miscellaneous calls as assigned.
• Assist in assessing the condition of rental upon return.
• Notify Management of any known customer problems.
• Notify Management of any known vehicle problems and any required vehicle maintenance.
• Continuously build knowledge and skills, pursue on‑the‑job training and development opportunities, and any company‑sponsored classroom training.
• Perform miscellaneous and backup duties as assigned.
• Seek to improve job performance through self‑assessment, skill development, training, and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.

Equal Opportunity Employer / Disability / Veterans

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work‑authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required.
• Must have a minimum of 1 year of continuous customer service, retail, or administrative support experience.
• Must have a current and valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on the driving record within the past 3 years. Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) within the last 3 years will be disqualified from consideration.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).