Customer Service Representative - KAL

As a Customer Service Representative - Key Accounts, you will play a central role in delivering an outstanding customer experience for our strategic customers. You will act as a trusted partner, ensuring seamless order execution, strong cross‑functional coordination, and long‑term account success. This role blends customer service excellence, account coordination, and commercial insight. You’ll work closely with Sales, and Marketing teams to understand customer needs, identify growth opportunities, and contribute directly to customer satisfaction and business performance.

• Serve as the primary point of contact for key customer accounts, ensuring a high‑quality, responsive service experience
• Manage order entry, proofing, and processing in SAP, ensuring accuracy and timely customer communication
• Coordinate with internal teams to resolve billing, credit, logistics, or service‑related issues efficiently
• Support the onboarding of new customers, ensuring smooth setup and activation
• Partner with Sales and Marketing to support promotional initiatives, lead identification, and brand visibility
• Analyze customer buying patterns and product mix (SKUs) to identify upsell and cross‑sell opportunities
• Maintain accurate records of customer interactions, order status, and account activity
• Stay informed on industry trends and product developments to provide relevant insights to customers
• Act as an escalation point for complex account matters, ensuring timely and effective resolution

• Be part of MOTUL’s global legacy of performance, innovation, and passion in the automotive and mobility industry
• Work in a dynamic, collaborative environment that values teamwork, initiative, and creativity
• Thrive in a culture that celebrates excellence, continuous learning, and high‑performance results
• Join a team where your work directly impacts customer satisfaction, operational excellence, and brand reputation

• Academic background in Business Administration or a related field
• Minimum of 6 years of relevant professional experience in account management, customer service, or a related commercial role, preferably in the automotive aftermarket industry
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Experience with ERP (SAP), CRM, and WMS systems highly preferred
• Strong communication, organizational, and analytical skills with a customer‑first mindset
• Collaborative, team‑oriented approach and ability to work cross‑functionally