Customer Service Associate II; Inbound Call Center

Job Description

This position provides inbound and outbound call center support for residential water customers. Incumbents answer questions, inquiries, and water service requests over the phone and by email to process payments and adjustments.

Effective 4/11/2023, this position is eligible for the Employee Referral Program.

The grade for this position is B221. Salary will be dependent on education and experience.

• High school diploma or G.E.D.
• Three years of customer service experience to include one year in an office setting
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.

• Call center experience
• Spanish speaking

Gwinnett County is an Equal Opportunity Employer. The county is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.