Ticketing Associate

Job Summary

The Ticketing Associate is an Independent Contractor position which supports retail and ticketing/Box Office operations for River Center and reports directly to the Box Office Manager. This high-profile position requires excellent customer service skills and face-to-face interaction as well as telephone communications to assist with sales inquiries in a heavy traffic environment. Must be able to communicate both verbally and written as well as use River Center’s computerized ticketing system.

• Provide customer service assistance for all ticket purchases including telephone and in-person sales, inquiries, and purchases during all normal box office hours:
  Monday–Friday, 10:00 AM to 3:00 PM, and two hours prior to performances.
• Flexible event hours (evenings and weekends) will be required.
• Accurate cash handling accountability and daily cash settlements required.
• Assist Box Office and Marketing Department with bulk mail processing and other requests.
• Assist other internal departments and perform other duties as assigned on an ongoing basis.
• Guide patron decisions and incorporate upselling into every transaction.
• Stay current on all events scheduled in the theatre.
• Organize and clean all office work spaces.

One year of customer service, ticket sales, or clerical-related work experience. Graduate from standard high school or equivalent; some college or technical education preferred. Education and experience may be substituted for one another.

• Ticketing software experience is a plus.
• Proficient in Microsoft Office 365, including Excel and Word.
• Excellent oral and written communication skills.
• Strong organizational, time management, and attention to detail required.
• Strong sense of team and ability to work collaboratively with others.
• Excellent conflict resolution and problem-solving skills.
• Ability to work independently with minimal supervision, be self-directed, and demonstrate initiative.
• Must be able to work flexible hours including evenings, weekends and occasional holidays.

Salary is competitive with other area education and programming organizations at $15 per hour.

To apply, please send a cover letter and resume to Rachel Elliott at relliott.

Billam this job description does not attempt to be inclusive of all responsibilities, but lists those which are ordinary and customary and other duties may be required.