Customer Care Representative

Job Description

An Insight Global client is looking to hire for Customer Care Specialists to join a high-volume contact center environment supporting customer interactions within a banking/financial services setting. This role is focused on delivering a strong customer experience while efficiently resolving inquiries across multiple systems.

Responsibilities include handling inbound calls, navigating various internal systems to resolve customer issues, and maintaining performance against established service-level expectations. Individuals in this role will be expected to take full ownership of each interaction, exercising sound judgment and identifying the best resolution for the customer.

This position requires the ability to work in a fast-paced, metrics-driven environment while maintaining professionalism, accuracy, and strong communication throughout each interaction.

$20/hr-$24//hr.

- Exact compensation may vary based on several factors, including skills, experience, and education

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 1-3+ years of customer service or call center experience
• Direct banking or financial services call center experience
• Strong communication and problem-solving skills
• Ability to handle high-volume inbound calls
• Experience multitasking and navigating multiple systems simultaneously
• Strong attention to detail and accuracy
• Ability to independently resolve customer issues and know when to escal
• Quick learner with the ability to adapt in a fast-paced environment
• Reliable, self-motivated, and customer-focused Teller, branch banking, or financial operations background
• Experience working in metrics-driven environments (SLAs, KPIs, AHT, etc.)
• Ability to manage escalated or complex customer interactions
• Experience identifying customer needs and generating referrals or additional service opportunities