Emergency Veterinary Receptionist -CSR Part time c OVERNIGHTS

Job Description

Job Description

Emergency Veterinary Receptionist – Client Service Representative (CSR) (Part-Time)-c

Overnight, Weekend, Holidays

Georgia Veterinary Emergency and Triage Services (GVETS) – Watkinsville, Georgia

Part-Time | Evenings/Overnights, weekends, and holidays required ,( SEE BELOW)

Location: Georgia Veterinary Emergency and Triage Services (GVETS), Watkinsville, Georgia

Schedule: Evenings/Overnights, Weekends & Holidays Required

Welcome to GVETS!

Fast-Paced. Fun. Fulfilling. Built for People Who Thrive in Emergency Medicine.

Join One of Georgia's Fastest-Growing Veterinary Emergency Hospitals!

GVETS is a brand-new Emergency and Critical Care hospital that opened just 7 months ago —and we're already growing faster than we imagined. This is a rare opportunity to join an expanding team at the very beginning, help shape our culture, and build an incredible career alongside passionate people who truly love what they do.

We're creating more than just a workplace—we're building a team that supports one another, celebrates wins together, and genuinely enjoys coming to work. If you thrive in a fast-paced environment, love learning something new every day, and want your work to make a real difference, you'll feel right at home here.

No two shifts are ever the same. One moment you're comforting a worried pet owner, the next you're helping coordinate lifesaving emergency care. Every day brings new challenges, new experiences, and the chance to grow your skills while working with an amazing team that has your back.

About the Role

As a Client Service Representative (CSR), you'll be the first smile clients see and the reassuring voice they hear during some of the most emotional moments of their lives. You'll play a vital role in creating an exceptional client experience while helping our doctors and technicians provide outstanding emergency care.

This is far more than a front desk position—you're an essential member of the emergency team. You'll keep the hospital running smoothly, communicate with compassion, multitask like a pro, and help ensure every patient and family receives the care, kindness, and support they deserve.

If you love staying busy, enjoy solving problems, thrive under pressure, and want to be part of a positive, energetic team that's growing rapidly, we'd love to meet you!

What You’ll Be Doing

• Greet clients with warmth, kindness, and professionalism—both in person and on the phone
• Answer phones and help triage emergency calls and walk-in cases
• Share important information with the medical team quickly and clearly
• Explain hospital policies, procedures, and financial options in a supportive way
• Enter client and patient information accurately into medical records
• Process invoices and payments with attention to detail
• Offer reassurance and compassion during emotional and high-stress situations

• Work closely with veterinarians, technicians, and fellow CSRs to keep the hospital running smoothly
• Communicate clearly and collaborate as part of a tight-knit team
• Help maintain a clean, organized, and welcoming front desk and lobby
• Support hospital safety, infection control, and emergency protocols

• Previous veterinary, medical, or customer service experience is a plus—but not required
• Excellent communication and multitasking skills
• Calm, friendly, and confident demeanor in fast-paced or emotional situations
• A genuine love for animals and the people who love them
• Positive attitude and team-first mindset
• Flexible availability for evenings, weekends, and holidays

• Sunday to Friday from 12midnight to 8am
• Saturday and Sundays ALL Day/Night/OVER-Night Availability
• Holidays
• Shifts will Vary
  - You will not be req