Systems Engineer

Job Description

As a Systems Engineer, you will provide ongoing systems and network support and will assist with projects designed to ensure that the functionality, capacity, and stability goals of Docufree’s SaaS platform and internal IT infrastructure are achieved and maintained. You will help drive the stability, performance, and growth of Docufree's IT infrastructure.

• Provide functional expertise on IT infrastructure, hardware, and software.
• Perform investigation and testing on infrastructure to determine cause of issues and identify potential improvements.
• Make recommendations to Management of proposed changes to infrastructure, processes, or procedures to improve stability, performance, and/or growth planning.
• Contribute to the planning process to establish tasks and forecasts for work to be performed.
• Troubleshoot and resolve chronic issues.
• Improve and adhere to standard operating procedures and the collection of measures put in place to ensure consistency and improvement in infrastructure stability, performance, and growth planning.
• Educate peers in all planned infrastructure changes.
• Ask the right questions, in the right way, at the right time to identify issues and reduce the introduction of risk.
• Document issues thoroughly and generate Findings Report to present to Management.
• Serve as technical escalation point to I.T. team.
• Maintain an attitude of commitment through outward display of willingness.
• Practice positive interactions - lean on encouragement in place of judgment.
• Impress responsibility on others by displaying ownership in tasks.
• Understand the needs of our customers.
• Act in the best interest of our customers.
• Act in the interest of the overall team.

• Bachelor's Degree in Computer Science or a related discipline, or equivalent combination of education and experience
• 5+ years delivering IT infrastructure and datacenter support and projects for SaaS systems and applications
• Strong problem-solving skills and independent thinking
• Strong teamwork and partnering skills for cross-group collaboration
• Ability to contribute to a motivating environment that instills accountability
• Strong verbal and written communications skills for technical and non-technical audiences
• Hands‑on experience with the latest IT infrastructure technologies, including Windows Server, SQL Server, IIS, switching, routing, firewalls, load balancers, SANs, and more.
• Keen attention to detail
• Ability to work well independently as well as part of a team
• Strong focus on network and application security
• MCSE, Security+, and related certifications a plus
• Programming and scripting skills a plus

This is a full‑time W2 position. This is a second‑shift position (Monday through Friday 1pm to 10pm ET).