Product Support Manager; Oil & Gas

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’tjust talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

About Caterpillar Oil & Gas and Marine:

Caterpillar’s Oil and Gas division provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide.

Join our team and help build engineering solutions that change the industry.

When you join the Caterpillar Oil & Gas and Marine Division (COGMD), you join a global team that helps to power the global energy industry as well as provide power and propulsion on the water.

The Product Support Manager (Commercial Team Support) provides technical and commercial support to account managers and key customer accounts by serving as a subject matter expert for Caterpillar products, services, and applications. Supports customer discussions, helps resolve technical issues, coordinates internal resources, and works cross-functionally to improve customer satisfaction and business outcomes.

Additional Details:

• This role is located in Houston, TX
• This role does offer relocation
• This role does not offer sponsorship
• This role requires 5 days onsite

• Serve as the primary technical resource for Account Managers and key customer accounts.
• Support customer meetings, site visits, and discussions related to product performance, maintenance, reliability, and application requirements.
• Coordinate internal resources across engineering, product groups, service, parts, and operations to address customer questions and issues.
• Assist Account Managers in developing customer solutions, proposals, recommendations, and technical presentations.
• Lead technical problem-solving efforts and help drive timely resolution of customer issues.
• Identify product improvement opportunities based on customer feedback and field experience.
• Provide guidance on maintenance strategies, repair options, upgrades, and lifecycle support solutions.
• Develop and maintain in-depth knowledge of Caterpillar products, services, customer applications, and industry trends.
• Support sales growth by identifying aftermarket, service, repair, rebuild, and upgrade opportunities within assigned accounts.
• Help ensure customer concerns are communicated internally and appropriate follow-up actions are completed.

What Will You Have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and…