Ice Rink Coordinator - G115 - Civic Center

Major Duties and Responsibilities

Responsibilities include overseeing all ice-rink operations; managing a team of full-time and part-time staff; monitoring the building systems and ice surfacing schedule; ensuring the overall safety and security of the rink; scheduling and managing the Ice Rink tenants and rental groups such as bookings for birthday parties and other special events; and overseeing the Skate Rental Shop. This role includes assigning shifts to ensure coverage during all hours of operation and all other duties as assigned by the Civic Center Event Services Manager.

This role will work closely with the Event Services Manager in order to provide the best customer experience with a focus on providing a fun, safe, and clean environment.

• Greet and fit guests with ice skating equipment.
• Collect payment for rental ice-skating equipment.
• Assist with all inquiries pertaining to the ice rink and resort located within.
• Answer telephone and answer any and all inquiries.
• Maintain and manage various projects.
• Be proactive in the design and implementation of systems to complete the projects.
• Submit monthly schedules.
• Enforce ice rink policies, as needed, following ice rink protocol.
• Take inventory on ice rink equipment as needed. Ensure clean and maintained ice rink property such as skates, ice cleats, skater aids, and back office.
• Respond promptly to all email and voicemail correspondence.
• Maintain a positive working relationship with all contacts, always being helpful and courteous.
• Performs other related duties as assigned.

• Knowledge of modern office practices and procedures.
• Knowledge of the operation of modern office equipment and computers.
• Knowledge of Lotus Notes software.
• Skill in problem-solving and decision-making.
• Skill in operating standard office equipment including computers and financial management software programs.
• Skill in oral and written communication.

Knowledge and level of competency commonly associated with the completion of specialized training in the occupational field, in addition to basic skills typically associated with a high school education. Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

The work is typically performed while sitting at a desk or table. The employee must occasionally lift light objects.

• Balancing – maintain equilibrium to prevent falling while walking, standing, or crouching.
• Climbing – ascending, descending ladders, stairs, ramps, requires body agility.
• Crawling – moving about on hands, knees, or hands, feet.
• Crouching – bending body forward by bending leg, spine.
• Feeling – perceiving attributes of objects by touch with skin, fingertips.
• Grasping – applying pressure to object with fingers, palm.
• Handling – picking, holding, or working with whole hand.
• Hearing 1 – perceiving sounds at normal speaking levels, receive information.
• Hearing 2 – receive detailed information, make discrimination in sound.
• Kneeling – bending legs at knee to come to rest at knees.
• Lifting – raising objects from lower to higher position, moving objects side to side, using upper extremities, back.
• Manual Dexterity – picking, pinching, typing, working with fingers rather than hand.
• Mental Acuity – ability to make rational decisions through sound logic, deductive reasoning.
• Pulling - use upper extremities to exert force, haul or tug.
• Pushing – use upper extremities to press against objects with force, or thrust forward, downward, outward.
• Reaching – extending hands or arms in any direction.
• Repetitive Motion – substantial movements of wrists, hands, fingers.
• Speaking – expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
• Standing – for sustained periods of time.
• Stooping – bending body downward, forward at waist, with full motion of lower extremities and back.
• Talking 1- expressing ideas by spoken word.
• Talking 2 – shouting to be heard above ambient noise.
• Visual Acuity 1 - prepare, analyze…