Services Associate/Oops Coordinator
Job in
Columbus, Muscogee County, Georgia, 31900, USA
Listing for:
Kinetic Credit Union
Full Time
position
Listed on 2026-07-17
Job specializations:
-
Finance & Banking
Financial Compliance
Salary/Wage Range or Industry Benchmark: 36000 - 52000 USD Yearly
USD
36000.00
52000.00
YEAR
Job Description & How to Apply Below
Position: Payment Services Associate/ Oops Coordinator
Job Title
Payment Service Associate/ Oops Coordinator
Report To
Payment Services Manager
Position
Full-time Hourly/Non-Exempt
Location
In-person - 13th St branch
Days and Hours
Monday - Friday 8:30 - 5pm
Job Type
Full-time
General Summary
The primary responsibility of this position is to administer and manage the Credit Union's Overdraft Privilege Program. This includes daily monitoring, reporting, account maintenance, charge‑offs, reserve calculations, and member and employee support related to the program. The position is responsible for ensuring compliance, accuracy, and effectiveness of the program while communicating findings, recommendations, and results to management.
Overdraft Privilege Program (Primary Responsibilities)
Serve as the primary point of contact for all internal and external inquiries related to the Overdraft Privilege Program.Process charge‑offs for Overdraft Privilege accounts and Fresh Start Repayment Plans when required.Review suspended overdraft accounts and determine eligibility for reinstatement.Perform account maintenance related to overdraft limits, codes, and program eligibility, including new accounts greater than 29 days.Calculate, recommend, and process reserve entries associated with the Overdraft Privilege Program.Monitor program performance and prepare delinquency reports, management reports, statistics, findings, recommendations, and other reporting as required.Contact members via telephone and email in reference to negative account balances.Process returned deposit items that affect the checking account balance.Other Essential Duties/Responsibilities
Contacts delinquent members to discuss their accounts which are less than 30 days delinquent.Determines delinquency causes. If appropriate, offers and provides financial counseling to the member whose account is delinquent, makes recommendations and establishes proper corrective action to bring the loan current.Mails collection letters to members. Documents collection actions taken and refers serious problems to credit union management or the credit union’s collection agency. Maintains delinquency and collection history on all delinquent loan and collection activity.Serves as the contact for the credit union’s collection agency.Researches posting and transaction mistakes.Processes Extension and due date requests.Post and balance checks received on a daily basis.Assists with overseeing daily payment services department operations. Ensures proper adherence to credit union delinquent notice policies and procedures and that all collection practices are in accord with legal requirements and regulatory policies and procedures.Prepares delinquent loan report, month end reports and statistics as needed for Payment Services Mgr.Attend annual training on BSA/AML to remain current on any changes to these policies and procedures and remain compliant.Participates in the Community Involvement goals of the credit union.Orders supplies for the department as needed.Reviews accounts to determine if overdraft privilege will be restored after it has been suspended.Serves as point of contact for all members (internal and external) in relations to the overdraft privilege program.Additional Duties/Responsibilities
Remains current on legal and regulatory issues, which may affect Payment Services.Provides debt and financial counseling using established procedures.Assists in maintaining collections records using established procedures.Completes SAN (Suspicious Activity Narrative) when applicable according to policies and procedures set forth by Kinetic Credit Union, in accordance with BSA/AML regulations, and turns over to appropriate parties in a timely manner.Responsible for completing Information Security Awareness training as directed by management.Responsible for complying with GLBA, Safe Act, Regs B, D, E, CC, Z and other regulatory requirements.Performs additional duties as directed by management.Technology Requirements
Employees must have a smartphone (iOS or Android) to access company applications for tasks and security purposes.Employees must install and use designated apps for access control and two‑factor authentication to access…
Position Requirements
10+ Years
work experience
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