Customer Service Representative; Loan Consultant II

Job Overview

The role of Sr. Loan Consultant is to support the Branch Manager by overseeing the efficient operation of the branch and ensuring all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security, and satisfaction to customers and staff.

• Assist with managing and motivating staff to meet goals and objectives related to branch profitability, volume, lending, credit quality, collections, and expense.
• Make loan decisions up to established lending limits or recommend loan decisions.
• Process consumer loans, close consumer loans, and collect accounts in varying stages of delinquency.
• Assist branch manager with business development relationships within the community.
• Sell products and services to meet sales goals.
• Assist customers with the implementation of solutions and monitor overall customer satisfaction.
• Assist branch manager with hiring, staffing, training, performance reviews, and terminations as applicable.
• Ensure a high quality of customer service.
• All other duties as assigned.

The salary range for this position is competitive based on the job duties as well as the specific Knowledge, Skills, Abilities and Experience of the selected candidate. This position is eligible for quarterly incentive compensation based on individual and company performance guidelines.

Office Environment.