Operations Recon Specialist

Company Description Synovus, in partnership with Pinnacle Financial Partners, is now one of the nation’s leading banks, with approximately $116 billion in assets and an expanded footprint across the Southeast. The organization remains focused on helping individuals, businesses, and communities reach their full potential through personalized service and practical financial guidance. Team members benefit from working within a well-capitalized, growing institution that emphasizes long-term relationships and professional development.

Synovus Bank operates as Pinnacle Bank (TN) dba Synovus Bank and is a Member FDIC, underscoring its commitment to stability and regulatory compliance.

Role Description

• Located in Roswell, GA or Columbus, GA
• Reconciles various accounts to include General Ledger, Deposit and Loan, Finance, Mortgage, Trust and Securities accounts. Performs in-depth research related to account exceptions.
• Ensures accurate preparation and timely resolution of reconciliation of account exceptions to meet established department Service Level Agreements (SLAs).
• Communicates with internal divisions/departments regarding outstanding exceptions, following established escalation procedures.
• Clears discrepancies identified in the balancing process. Posts and maintains non-monetary financial transactions to the general ledger and various systems.
• Serves as escalation point and subject-matter-expert for less senior team members. Answers questions and assists with resolving more complex issues or transactions. Provides training and ensures work is completed efficiently.
• Verifies sign off sheets are completed, indicating that each account has been balanced, exceptions worked, and that a balanced reconciliation is saved. Prepares, edits and distributes corrections needed to verify process.
• Periodically reviews department documentation, policies and procedures as assigned.
• Recommends process improvements to enhance efficiency, quality and client service.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Firm authority in a timely fashion.
• Performs other related duties as required.

Qualifications

• Strong ACH Reconciliation background preferred.
• Strong analytical skills, including the ability to interpret data, identify discrepancies, and develop solutions.
• Effective communication skills for collaborating with cross-functional teams and conveying complex information clearly.
• Time management skills to organize tasks, prioritize competing deadlines, and support operational initiatives.
• Proficiency with Microsoft Excel and other reconciliation or banking systems; comfort working with large data sets.
• Knowledge of banking operations, accounting principles, or financial services processes is preferred.
• Ability to work accurately under time constraints, maintain confidentiality, and uphold regulatory and internal control standards.
• Bachelor’s degree in accounting, finance, or a related field is beneficial.
• Four years of accounting experience in a banking operations environment.