Member Advisor​/ Personal Banker

Description

Report To:
Financial Center Manager

Classification Code:
Hourly/Non-Exempt

Location:

In person - rotates through various branches in Columbus/Phenix City area.

The primary role of the Member Advisor is to engage members in the branch and educate them about Kinetic’s products and services. The Member Advisor will be an expert and trusted advisor for Kinetic members and prospects. This position is responsible for building and delivering exceptional service, while using professional, consultative selling skills to identify cross sell opportunities and deepen member relationships.

All front-office positions require the ability to make decisions within established guidelines, the ability to work within a sales environment, to effectively communicate with members and the ability to be a team player in an organization that values the spirit of teamwork. Performs all types of transactions for members. Establishes accounts according to credit union policies. Provide financial counseling for those members needing assistance.

This position takes complete ownership of the members’ needs while meeting Kinetic’s performance standards.

• Presents and explains Credit Union services and products to members and assists in meeting their financial needs. Orders checks for members' accounts.
• Answers questions and solves problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.
• Performs membership maintenance and account changes as needed.
• Keeps members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.
• Maintains and projects the Credit Union's professional reputation. Maintains privacy of member account information.
• Completes on-boarding activities for new members.
• Opens new accounts (consumer and business) and utilizes consultative selling skills to actively cross sell appropriate Kinetic products and services to deepen member relationships while developing professional and personal trust among members. Uses needs-identification questions and professional expertise to effectively cross-sell credit union products and services.
• Processes loan closings for those loans originated and approved in the Kinetic Service Center, when applicable. Includes review of documents with the member and in-depth knowledge of ancillary products, including Credit Insurance Protection, GAP and Vehicle Service Agreements in order to answer any questions posed by the member.