Emergency Communications Officer I

Position Information

The Cobb County Department of Public Safety E911 Emergency Communications Center invites you to explore a career as an Emergency Communications Officer. This expanding career field is ideal for a person with good communication and multi-tasking skills and the ability to work under stressful conditions.

During the interview process, candidates will be scheduled by the Employment Relations Unit to complete a pre-employment skills assessment.

The purpose of this classification is to answer and process emergency and non-emergency calls through the E911 Communications Center.

Our agency is certified by the Commission on Accreditation for Law Enforcement Agencies (CALEA) and serves as the E911 call and dispatch center for the Cobb County Police Department, Cobb Fire& Emergency Services, City of Marietta Police and Fire, and the Cobb County Sheriff's Department.

• 13 days per year / 1 year of service
• 15 days per year / 5 years of service
• 20 days per year / 10 years of service
• 22 days per year / 15 years of service
• 25 days per year / 20 years of service

• 12 paid holidays per year

• Accumulates at 4.0 hours per biweekly

• Up to 18 days per year

• Eligible full-time employees will receive six weeks paid time off to care for and bond with their newborn or newly adopted child.

• Full-time employees will receive up to 3 days of bereavement leave with pay for up to 24 hours.

• A free health clinic is available for all Cobb County Employees and their dependents who have insurance with Cobb County. The clinic offers sick and well checks and many prescription medications at no cost to the employee.

• Multiple fitness centers with both strength and aerobic training equipment available at no-cost to employees.

• $1000 Associate Degree
• $2000 Bachelor's Degree
• $3000 Master's Degree

Tuition assistance is available for you while you complete a college degree or certification. Reimbursable amounts are dependent upon available funding and will be proportionately distributed to all pre-approved applicants on a quarterly basis.

• Answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls: determines nature of call and correct signal and/or code; simultaneously enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls.
• Provides lifesaving and pre-arrival instructions to callers in emergency medical situations: remains available to callers while units are in route; and checks medical status.
• Forwards information to the appropriate emergency response units or agencies: processes requests from officers and/or deputies through the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC), and assist the public with request.
• Utilizes computer to enter and retrieve data: sorts and files records; and assists callers with transactions and information relating to police, fire, and Emergency Medical Services activity.
• Identifies incorrect or outdated information contained in the CAD: and completes update form for changes of street names and/or addresses, and submits to supervision for verification.
• Testifies in Court: may be called to testify as the owner of a voice on and E-911 recording and/or to be a witness that a call was received.
• Dispatches the appropriate agency personnel to scene through use of radio and CAD System: coordinates multi-unit and multi-jurisdictional response calls; maintains awareness of available response units; dispatches calls to available units; maintains contact with response units to provide information and instructions regarding emergencies; and assists in the coordination of correct response.
• Performs other related duties as assigned.

High School Diploma or GED required; supplemented by one year of work experience that shows the ability to maintain steady employment in any field; or any equivalent combination of education, training, and experience…