Patient Access Representative, Emergency Department, Nights PRN

Job Summary

The Patient Services Representative is responsible for greeting patient(s), check-in, check-out, scheduling, and managing the telephones and messaging. Collects and posts copays, deductibles, and past due patient balances at the time of service. Promotes a team-oriented atmosphere and takes initiative in maintaining a tidy and safe clinical environment.

• Greets patients as they arrive at the clinic
• Checks patients in and completes the intake process to include insurance verification and updating demographic information
• Performs electronic chart pre-load process
• Scanning documents to the patient electronic chart
• Collects / post co-pays and other monies due from the patient at the time of service (for current and past-due balances)
• Answers phone calls and takes necessary action (Athena messages, overhead triage page, etc.)
• Performs daily opening and closing procedures; rolls the telephones, generates morning close-out (as needed)
• Scheduling: creates, modifies, cancels patient appointments
• Documents requests in for medication refills in Athena
• Manages medical records (hard-copy and electronic)
• Ability to multi-task in a face-paced environment
• Communicates effectively and pleasantly, decisive decision-making skills
• Participates in orientation, instruction/training of new personnel
• Additional duties as assigned
• Follow management directives

• Basic computer knowledge
• Excellent customer service
• Able to organize tasks, develop action plans, set priorities and function in stressful situations
• Ability to maintain a good working relationship both within the department and with other departments
• Must have good and regular attendance
• Must read, write, and speak fluent English
• Approximate percent of time required to travel: less than 1%
• Performs other related duties as assigned

• High School diploma or GED required
• 9-month program in medical career college with focus on front office duties and/or Medical Assistant degree preferred

• 2+ years’ experience in medical office receptionist, patient access, or medical scheduler preferred
• Primary care or specialty physician office setting preferred