Social Worker G124 Fire & EMS - Community Care

Social Worker Position

The Social Worker works under the general direction of the Deputy Chief of Emergency Medical Services. This is a civilian (non-sworn) position within the Fire-EMS Department. The Social Worker, with an emphasis on case management, is responsible for supporting the Columbus Correct Care (CCC) initiative, which focuses on providing integrated medical, behavioral, and social services to vulnerable community members.

The Social Worker will work collaboratively with EMS personnel, healthcare providers, and community agencies to connect utilizers of emergency services and individuals with complex needs to appropriate resources. This position will have broad visibility across community health initiatives and will play a critical role in reducing unnecessary EMS transports, improving patient outcomes, and addressing social determinants of health. This is an externally facing position engaging with community members in the field on a regular basis.

General responsibilities include:

• Supporting the CCC mission to provide the right care at the right time.
• Promoting organizational values of professionalism, respect, integrity, diversity, and excellence.
• Facilitating partnerships between Fire-EMS and community stakeholders to enhance service delivery.

The following duties are typical for the Social Worker position:

• Care Coordination and Advocacy – Provide resource navigation, client advocacy, and care planning for individuals requiring social support (housing, food security, mental health).
• Community Engagement – Conduct in-home visits and follow-up assessments for referred patients; participate in outreach programs targeting underserved populations.
• Collaborative Partnerships – Work closely with CCC partners, Fire and EMS personnel, and external agencies to deliver integrated care solutions.
• Program Development – Assist in developing culturally competent, non-emergency services for vulnerable populations.
• Data and Compliance – Maintain accurate records, ensure HIPAA compliance, and participate in data collection and reporting for program evaluation.
• Training and Education – Provide feedback and training to Fire and EMS personnel related to CCC initiatives.
• Performs other related job duties as assigned.

Employees at all levels are expected to work effectively together to meet the needs of the community and the organization through work behaviors demonstrating the City's values. Employees are also expected to lead by example, demonstrate the highest level of ethics, carry out a continuous effort to improve operations, work processes, and work cooperatively and jointly to provide continuous improvement and customer-driven service.

• Ability to communicate effectively, verbally and in writing.
• Ability to maintain confidentiality and exercise sound judgment.
• Strong organizational and interpersonal skills.

Program Management:

• Coordinate care plans and monitor progress.
• Facilitate partnerships and maintain stakeholder relationships.

Compliance and Documentation:

• Maintain accurate records and ensure compliance with legal and departmental standards.

Special Requirements:

• Ability to work in varied environments, including homes, shelters, and field settings.
• Must be able to work flexible hours, including evenings and weekends.

Bachelor's degree in Social Work, Mental Health, or Community Health-related field. Minimum of three (3) years of experience in social service assessments, crisis intervention, and care planning. Valid Georgia driver's license. U.S. citizen or resident alien. Must pass drug screen and background check. Licensed Social Worker.

Preferred Qualifications:

Master's degree in Social Work, Mental Health, or Community…