Regional Director of Operations

Who Are We:

RAM Hotels is a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitalitysector, operating some of the most well-known, upper-midscale brands in keymarkets throughout Alabama and Georgia. RAM Hotels currently has 26 Open &Operating Hotels, with 4 currently Under Construction and +10 in the Development Pipeline.

The RAM portfolio consists of multiple, highly recognizable,top tier lodging brands such has Hampton, Hilton Garden Inn, Home2

Suites, TRUby Hilton, Courtyard, Towne Place Suites, Fairfield, Candlewood Suites and Holiday Inn Express with additional Lifestyle brands like AC and Autographunder construction.

We are currently gearing up for a period of rapid, stable,and sustainable growth while we continue with our laser-like focus on drivingbest in class operating performance throughout our existing portfolio. The RDO is responsible for overall property results to include the development and successful execution of strategies that will support, strengthen, and growall Hotel and Food & Beverage Operations. The Regional Director directly oversees the General Managers within their region, as well as indirectlysupervising the property level Management and Hourly Team Members to ensure allstaff are aligned in their efforts to successfully meet and exceed the strategic goals of their individual hotel, region, and RAM Hotels overall.

• To ensure Clear Communication + Aligned Expectations =Superior Results, we are asking our RDO’s to focustheir time, effort, energy, and passion on the following priority areas.
• The Regional Director of Operations will providemulti-unit leadership, focusing on Team Member Engagement, Guest Satisfaction,Product Quality embracing the concept that when delivered properly, will leadto strong Profitability and Owner Satisfaction.
• Acting as a Direct Supervisor to General Managers, the RDO will provide support and resources, both in person andremotely.
• Oversight of all financial aspects of each hotelin portfolio: P&L review, Forecasting, Recommendations on Cap-Ex and Budgeting. Participate in revenue calls and assist GM’s in providing feedback based on their property’s needs.
• Ensures Operational Excellence for all hotels inportfolio by providing support, critique and guidance to hotels falling shortof brand standards and/or company expectations.
• Ensure brand QA Compliance/Performance and approving action plans generated by hotel and above-property support, via theRAMPP and other available tools/resources.
• Serves as a liaison between hotel General Manager and various RAM Corporate Support Team Discipline Experts, including but not limited to, Sales, Marketing, Talent Management, Learning &Development, Public Relations, Revenue Management, Facilities Management,Renovation Oversight and Owner Relations.
• Acts as role model and provides ongoing guidance& support of RAM Company Culture to include but not limited to Vision,Mission, Core Values and Operating Philosophy.
• Assists with the Selection, Training and Development of Property Leadership Team Members; regularly identifying high potential, future leaders ready to grow their career with RAM.
• Guides, Develops and Successfully Implements Policies, Procedure and Systems to improve Business Operations to includesharing with operational leaders the RAM philosophies on Labor Management,Purchasing and Direct Sales Activities
• Evaluates with the GM the inventories of the property to include perishable as well as non-perishable items.
• Stay aware of market changes as they relate towages, new business and new developments within assigned market/region.

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, andunflappable even in trying moments while thinking clearly and remaining focusedunder pressure.
• Possesses the ability to communicate with clear expectations the desired result that allows all stakeholders the opportunity tofeel their voice has been heard and following through with the outcome.
• Regularly Engage with Team Members, Guests and Clients in Professional Conversations and Genuine Praise and Recognition.
• Capable of promoting the company and its hotelsby demonstrating a high level of positive attitude and energy in the service ofits Team Members and Guests.
• Ability to Anticipate the needs of Self…