Services HR Manager; MA

General Role Description

Develop and lead an employee services function delivering consistent, compliant, and scalable services, while enabling HR Business Partnership and Centers of Excellence (COEs) to focus on strategic work to achieve the Company’s business goals and objectives

• Design, implement, and evolve TMEIC’s 1HR model, ensuring clear roles, responsibilities, and hand offs between Shared Services, HR Business Partners, and COEs, in partnership with HR leadership
• Serve as a strategic partner to HRD, HRBPs and COE leaders, translating business and functional needs into scalable employee service solutions
• Drive change management efforts associated with new HR processes, systems, and service delivery approaches across TMCA
• Contribute to long term HR strategy by identifying opportunities to improve efficiency, consistency, compliance, and employee experience
• Implement and manage a tiered HR support model
• Define, and provide insights around employee services satisfaction metrics such as responsiveness, and first contact resolution
• Develop and maintain HR knowledge articles, FAQs, and process guides
• Partner with HR Systems to expand employee and manager self service
• Reduce dependency on manual support through documentation and automation
• Manage operational performance of HR vendors, as assigned
• Facilitate negotiations and execute contracts with external vendors, in collaboration with internal and external legal resources, as applicable
• Own the administration and continuous optimization of HRIS platforms, ensuring data accuracy, system integrity, real‑time activity tracking, and delivery of actionable management reports
• Develop, analyze, and maintain regular and accurate recruitment data extracts and reports, and provide executive summary to support decision making, using available business tools
• Facilitate training regarding HR practices, compliance, and employment law as applicable
• Ensure compliance with legal and regulatory requirements throughout the recruitment process
• Consult with and advise managers, and others, as applicable on HR business process
• Provide consultative, administrative, and technical guidance in the development and implementation of HR programs, as applicable
• Identify, develop, recommend, implement and update methods and materials to improve HR programs and communication
• Monitor and report on human resource trends, best practices, and legislative issues and changes to management

• Bring full effort to bear on tasks assigned by manager
• Give manager best advice
• Give earliest notice when work cannot be delivered as specified
• Cooperate and collaborate with peers and interact cross‑organizationally as specified by manager
• Exemplify Company Core Values:
  Integrity, Client Focus, Team Orientation, and Personal Commitment
• Comply with all Company policies, practices, and procedures and all regulations and laws
• Recommend viable improvements proactively
• Ensure effective utilization of business tools and processes

• Build and lead a team of committed and capable employees
• Plan for, appropriately assign, resource, and integrate the work of the team
• Lead, expect, and implement continuous improvement
• Own the output of the team
• Ensure team members fulfill functional and general employee accountabilities
• Exercise effective managerial leadership to include
  • Two‑way managerial team working
  • Fair and just treatment of direct reports
  • Context setting
  • Planning
  • Task assignment
  • Ongoing performance management
  • Coaching
  • Selection and orientation
  • De‑selection and dismissal

• Bachelor’s degree in HR, business, or related field, or equivalent via education and/or work experience
• 10 years’ human resources experience in HR operations, shared services, or employee services corporate environments
• 2 years’ of people leadership experience
• Demonstrated experience with employee lifecycle processes
• Demonstrated knowledge of applicable legislation and regulatory guidelines, and their impact on HR and other business processes
• Demonstrated knowledge and application of HR operational policies, procedures, and practices
• Demonstrated passion for excellence and taking…