Technology Support Analyst - Tax Commissioner G123

Overview

This position is responsible for providing a broad range of technical support services and may also evaluate the overall support programming of the Tax Commissioners' Office. The Technology Support Analyst duties/requirements include configuration, installation, and maintenance of hardware and software programs, assisting with upgrades and integrations, and training department personnel in all Divisions of the Tax Commissioners' Office. The Technology Support Analyst will address security issues and recommend privacy safeguards.

The role provides troubleshooting and repair support, assesses technological processes, and makes recommendations for improvements as needed.

• Provide support relating to desktop technical issues involving Enterprise Assessment & Tax powered by Tyler ias World, GA DOR- MV Drives, Microsoft core applications, Quick Books, business applications, and the operating systems of PC (Windows 7 and higher).
• Design and write programs to automate manual processes for greater office efficiency.
• Serve as IT liaison and assist with IT-related initiatives, research, and purchases.
• Provide a strategic technical skillset to the Tax Commissioner’s Office in areas such as equipment and software procurement.
• Evaluate algorithms and verify input schema system potential through assessing compatibility.
• Perform data analysis daily.
• Improve existing programs by evaluating objectives and specifications, reviewing proposed changes, and making recommendations.
• Maintain system functionality by testing computer components.
• Help users navigate company products and train users on how to use them.
• Work closely with users to solve complex software issues.
• Provide complex reporting and data analysis to the Tax Commissioner.
• Performs other related duties as assigned.

• Bachelor's degree in computer science, Information Technology, Telecommunications, or related field.
• Sufficient experience to understand the basic principles relevant to troubleshooting systems, database programming, and software installation.
• Proficiency with computer networking and operating systems.
• Knowledge and a wide range of software and hardware experience, usually associated with the completion of 3-4 years of work experience.
• Skills in utilizing financial computer software programs.
• Skills in problem-solving and decision-making.
• Skills in gathering and analyzing complex data.
• Become an expert in specialized programs such as DRIVES and Enterprise Assessment & Tax, powered by ias World functions:
  • Reporting
  • System maintenance
  • Programming
  • Complex data input
  • Analysis and verification of data
  • Setup, implementation, maintenance, and training on property tax, tag and title, and accounting systems.
• Troubleshooting all system problems.
• Excellent written and oral communication.