Lead Specialist Solution Engineer - Field Service - Health & Life Sciences

Field Service Specialist Solution Engineer

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

The Field Service Specialist Solution Engineer is responsible for envisioning and presenting innovative Salesforce solutions that take the field service management (FSM) market to new heights. The ideal candidate brings strong technical and sales skills that establish credibility both with internal stakeholders and with external customers and partners. Although HLS (Health & Life Sciences) is the primary market, the Solution Engineer may have to cover other industries.

• Evangelize Salesforce Field Service and Scheduler value to customers (including C-level executives and IT) and field sales teams
• Assess business and operational impact of technology adoption; deliver findings including key pain points, proposed solutions, and ROI
• Contribute to the development of technical sales strategy
• Configure and demonstrate visionary, tailored solutions that closely reflect each customer’s unique business
• Discuss and propose solution architecture that includes field service components such as mobility, scheduling, optimization, inventory management, back‑office integration, and workflow process definition
• Work effectively in a matrix organization alongside Account Executives, Service SE leads, and implementation partners
• Execute enablement activities: webinars, best practices sharing, knowledge sessions
• Collaborate with Field Sales teams, Account Executives, and Product Management to establish credibility and trust with customers

• B.S. in Computer Science, Software Engineering, MIS, or equivalent work experience
• Deep functional understanding of field service operations and processes (work order management, scheduling, dispatch, mobile workforce, asset management)
• Previous experience as a Sales Engineer or Architect for a CRM, ERP, or EAM company—preferably within the FSM domain
• Excellent presentation skills with strong client‑facing and consulting abilities
• Application configuration experience (hands‑on setup and configuration of CRM/FSM solutions)
• Ability to work as part of a team to solve technical problems in varied environments
• Ability to multi‑task, thrive in a fast‑paced team environment, work under tight deadlines, and take ownership of problems
• Curiosity and energy—ability to understand customers’ true pain points and apply solutions creatively to establish a differentiated architecture

• Experience with Salesforce Field Service (Lightning), Service Cloud, and/or Experience Cloud
• Understanding of the broader Salesforce platform and product suite
• Field service management application experience:
  Click Software, Microsoft Field Service, IFS, Service Max, Oracle TOA
• Back‑office / ERP system understanding: order management, asset management, work order management, warehouse management
• Experience with or interest in AI, Agentforce, automation, and machine‑learning use cases in field service (e.g., Pre‑Work Briefs, Voice‑to‑Form, Post‑Work Summaries, AI‑Based Scheduling)
• Contact center or WFM solution experience (Amazon Connect, Genesys, Verint, NICE, Calabrio)
• Basic experience with HTML/CSS, web technologies, or integration/API concepts
• Willingness to travel (Less than 10%)

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form.

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender…