Lead Automation Specialist

Job Summary

Works with business partners as the primary lead and interface between Information Technology and specific business areas, identifying business unit requirements, creating project and process specifications, coordinating with project teams, and ensuring adherence to schedules and budgets and alignment with Information Technology strategy. Determines if solutions already exist or if new solutions are needed and provides input regarding buy vs build decisions.

Ensures proper integration of solutions that impact work processes. Identifies opportunities for improvement or enhancement and negotiates agreements and commitments between business partners and Information Technology from requirements gathering to final implementation. Leads, mentors, trains and assists team members and serves as lead subject-matter-expert and liaison between line of business partners and Information Technology.

Job Duties and Responsibilities

* Serves as an expert regarding the business units supported and has expert understanding of the Information Technology organization's systems and capabilities. Analyzes business unit operations to understand strengths and weaknesses and to identify process and function automation opportunities. Develops appropriate business models to represent business requirements and meet business needs

* Obtains and validates information requirements from stakeholders through various analysis techniques. Translates high level business requirements into functional specifications for the Information Technology organization. Manages requirements, approvals, changes, and traceability.

* Assists with business process redesign and documentation as needed for new technology. Ensures technology solutions are in compliance with and uphold organizational standards. Develops business models to represent requirements, such as use cases, business process flows, and data flow diagrams.

* Negotiates agreements and commitments. Facilitates communication between business units and Information Technology from initial requirements to final implementation. Provides input regarding buy versus build decisions. Participates in planning sessions with business units to improve business processes.

* Defines and streamlines division level processes, procedures, and templates as needed to support the organization's process maturity goals and to ensure effective and efficient methods in accordance with best practices.

* Provides business reporting and analytical support, particularly pertaining to departmental governance and performance, utilizing various data sources and analytical tools. Performs analysis and provides reporting views with improvement recommendations. Designs, develops, tests, and maintains various reports using SQL driven application table portlets and Business Objects.

* Conducts systems analysis with a focus on business process models and use cases. Performs system administration and maintenance as needed in support of departmental activities. Performs audits to ensure compliance with division processes, procedures and standards.

* Analyzes incidents related to the system/application to identify problem areas. Works closely with the application vendor's product support team to identify and implement solutions.

* Serves as a team leader on multiple projects. Evaluates and identifies project complexity, assumptions, constraints, and dependencies. Conducts timely surveys to gauge effectiveness of delivery of technology solutions.

* Performs a variety of tasks to improve on the existing operating processes, methodologies and standards. Develops processes, procedures, and protocols for the department to ensure effective and efficient methods of providing support. Coordinates the maintenance of all tools used to administer the processes as needed to ensure system currency.

* Builds, maintains, and manages stakeholder relationships. Educates the Information Technology organization on the direction of the business. Communicates complex technical concepts simply and effectively to nontechnical team members. Guides team members through the established operating process and escalate non-conformance as…