IT Systems Administrator

## IT Support Specialist Apply locations:
Statham, GA, USAtime type:
Full time posted on:
Posted Todayjob requisition :
ITSYS
009697

Join Pro Mach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist—whatever drives you.

At Pro Mach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey.

This role is responsible for day-to-day end-user support, light systems administration, and overall IT site ownership. The ideal candidate is a hands-on technologist who is equally comfortable resolving a printer jam, managing Active Directory accounts, and coordinating with hardware vendors and who takes pride in keeping a site running smoothly.

This is a broad, highly visible role. You will be the face of IT at your site, and your ability to build trust with end users and escalate effectively to central IT teams is as important as your technical skills.

This position reports to Business Unit IT leadership. While responsible for day-to-day IT operations, all strategic decisions, system design changes, and major modifications are directed by Business Unit IT leadership.
** Are you passionate about this work?
*** Maintain and support Windows Server environments (2016 - 2025) and Hyper-V virtual infrastructure
* End User support for desktops, laptops, mobile devices, printers, and business & productivity applications
* Perform system patching and updates using N-able
* Monitor system performance, uptime, and overall environment health
* Provide onsite support for the Statham location and remote support for an out-of-state site
* Administer Active Directory including user setup, deactivation, and access management
* Maintain backup and recovery processes and follow corporate cybersecurity procedures
* Manage IT assets including hardware inventory, software licensing, and lifecycle tracking
* Maintain documentation including SOPs, onboarding/offboarding processes, and support procedures
* Coordinate with vendors and support projects as directed by Business Unit IT leadership
* Execute all work in alignment with established IT standards and direction
** If this sounds like you, we want to connect!
*** Experience with Windows Server, Hyper-V, and Active Directory
* Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP, switching/routing)
* Experience with patch management tools such as N-able or similar
* Experience supporting multi-site environments (onsite and remote)
* Proven ability to manage daily IT operations independently
* Strong troubleshooting, organization, and prioritization skills
* Excellent communication and customer service mindset
* Demonstrated ability to operate effectively within established IT standards and processes
* Ability to appropriately escalate and obtain IT leadership approval for changes outside of routine support and maintenance
*
* Preferred Experience:

*** Experience in a manufacturing environment
* Experience with SharePoint and Access databases
* Familiarity with backup solutions (e.g., Barracuda, Veeam)
** What’s in it for you?
** There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a  addition to growth opportunities, as a Pro Mach employee, you receive more than just a paycheck. The education and experience you bring to a role with us matter.

Placement within our salary range is determined based upon years of directly relatable experience for your position. These components, along with local and national compensation survey data, contribute to deciding a candidate's potential starting rate of pay.

Total compensation includes your pay, potential short-term incentive opportunities, comprehensive medical/dental/vision programs, as well as life insurance, disability insurance, paid time off programs, a retirement savings plan with a company match, and a wellness program. And because we understand the…