Support Engineer; Onsite), IT Services

As an IT Services (ITS) Support Associate, you'll be the go‑to expert for Amazon’s corporate employees, providing essential and exceptional on‑site technical support to ensure their productivity remains uninterrupted. Amazon’s ITS Support Associates are committed, dependable, and customer focused on the IT experience, ensuring our employees have the tools and resources they need to stay productive and efficient.

ITS Support Associates have a solid understanding of IT standards, systems, and equipment deployed throughout Amazon. They adapt to new processes and procedures quickly, communicating and guiding both peers and non‑technical Amazonians on solutions that maintain productivity.

• Provide on‑site, hands‑on support for hardware, software, and IT peripherals, diagnosing, troubleshooting, and resolving issues efficiently, escalating as needed.
• Lifecycle Management:
  Track assets from acquisition to retirement.
• Manage IT asset inventories, tracking usage and conducting audits.
• Data Accuracy & Reporting:
  Ensure accurate records, manage inventories, and create reports on asset usage, compliance, and risk.
• Determine appropriate procedures, accurately documenting actions or deviations to improve global service improvements.
• Communicate and collaborate with customers, peers, and internal teams through various channels to troubleshoot, resolve issues, and implement solutions.
• Perform routine maintenance on IT equipment, including cleaning and replacing consumable components.
• Grow and learn the latest technologies to stay ahead of the curve, expanding knowledge and skills.

Our IT Services team is a dynamic and diverse group of passionate problem‑solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.