IT Infrastructure Manager; Perm

is a financial services company based in Columbus, Georgia, with approximately $29 billion in assets. They provide commercial and retail banking, investment, and mortgage services to customers.

• Responsible for team management and support of Server build / OS support, including Linux, Microsoft Server 2008 R2, and Server 2012 R2.
• Support of Microsoft Exchange, Microsoft Group Policy, Microsoft AD, and Enterprise Faxing.
• Support of Enterprise Backup Solutions and Enterprise Citrix Environment.
• People leadership: setting expectations, coaching, counseling, training, development, evaluation, feedback, hiring, discipline, and separations; staffing management.
• Organizational effectiveness: building industry knowledge; ensuring compliance with policies; promoting governance and process adherence.
• Operate within broad goals and objectives, assess impact, make strategic decisions, and serve as final decision authority for department budget and project activities.
• Work with business units to set priorities and annual investments, and manage the budget for supported products and services.
• Challenge others to develop as leaders while clarifying roles and responsibilities.
• Coordinate communication with all enterprise areas affecting scope, budget, risk, and resources; execute project activities with relevant business units.
• Ensure projects follow System Development Life Cycle standards, tailoring methodology to meet audit standards.
• Collaborate with end users, business technologists, and others to understand and prioritize business goals, develop system requirements, and refine design specifications.
• Assist development staff, project managers, and business analysts in prioritizing IT opportunities, defining and addressing project dependencies.
• Increase internal client satisfaction and deepen client relationships.
• Manage all aspects of systems analysis, design, development, installation, maintenance, and enhancement for mission‑critical application systems.
• Provide technical responses to Requests for Quotes (RFQ’s) and address technical product issues, deploying new software releases.
• Allocate budget, staff, tools, and support for cost‑effective implementation and training.
• Provide direction and integrate activities with other IT departments, ensuring successful implementation and support.
• Manage day‑to‑day activities of the assigned area, providing leadership, growth opportunities, and performing hiring, performance appraisal, and problem resolution.
• Develop and deliver training for internal IT and external users to ensure effective use of existing and new systems.
• Ensure each team member is aware of risk within their functional area, observes policies, procedures, and regulations, and reports violations promptly.
• Perform other related duties as required.

10 years of IT work experience, including 5 years managing projects. Experience with projects in multiple technologies and functions, and demonstrated experience managing customer relationships.

• Possesses a combination of business, behavioral, and technical leadership skills, especially an understanding of customers' business needs, processes, and functions.
• Experience supervising support operations for a multi‑site environment, budget and expense management, and contract management.
• Proven track record in deploying large‑scale technology solutions and interfacing between business and technical teams to develop strategies, gather requirements, estimate projects, and report progress.
• Knowledge of leveraging business applications for competitive advantage.
• Knowledge of current technologies and experience leading inter‑organization change for efficiency improvements.
• Knowledge of the software development process, including requirements gathering, analysis and design, development tools and technologies, release and version control, contemporary testing methodologies, and deployment management.
• Exceptional verbal and written communication skills.
• Strong conceptual and creative skills.
• Experience managing IT medium to large operating budgets.
• Strong teamwork and interpersonal skills at all levels of management.
• Ability to blend creativity, problem solving, and technical skills to refine existing theories or develop new approaches.
• Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding.
• Ability to communicate needs and schedules to IT and clients.
• Ability to establish and maintain a high level of customer trust and confidence.
• Proficient in MS Excel, MS PowerPoint, and MS Word.