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ServiceNow SecOps Engineer
Job in
Columbus, Muscogee County, Georgia, 31900, USA
Listed on 2026-07-06
Listing for:
Openkyber
Full Time
position Listed on 2026-07-06
Job specializations:
-
IT/Tech
AI Engineer (Applied/Software)
Job Description & How to Apply Below
Job Title:
Service Now Technical Architect
Location:
Remote Key Responsibilities
- Architecture & Solution Design
- Define end-to-end architecture for Service Now solutions with primary focus on:
- ITSM (Incident, Request, SLA lifecycle)
- Virtual Agent (self-service and chatbot automation)
- Translate business requirements into scalable, automation-driven solutions
- Design conversational workflows integrated with backend ITSM processes
- Lead design and implementation of Virtual Agent conversational flows
- Intent recognition, topics, guided workflows
- Architect chatbot-driven ITSM automation
- Incident creation, request fulfillment, SLA orchestration
- Ensure alignment between:
- Virtual Agent (front-end interaction)
- ITSM workflows (backend execution)
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